Purpose of Position-  

 

A Case Specialist provides enhanced case management to a small caseload of Boulder County residents enrolled in an HCBS Waiver who are diagnosed with IDD, a Brain Injury or Autism, who have ongoing, intense needs.  Case Specialist supports individuals in a thorough, robust way which prevents crisis, emergency or urgent situations from occurring. 

   

Essential Duties/Responsibilities-  

  • Establishes and maintains increased knowledge about the HCBS waivers and offerings. 

  • Attends regular case management team meetings to stay engaged with current rules/regulations and policies/procedures regarding case management. 

  • Stays up to date on community resources and shares responsibility in updating the Resource Library. 

  • Provides ongoing case management services for a small caseload of either adults or children living in Boulder County who have ongoing, intense needs.  

  • Participates in IDT, Completion of timely, accurate, professional case notes within established deadlines, completes service plan revisions, IP meetings and assessments as needed. 

  • Ensures all required documentation for ongoing funding and benefits is in accordance with applicable Federal, State, and A&I Avenues rules and regulations. 

  • Provides troubleshooting for issues when generating service plans in the designated state system and subsequent correspondence with the state to resolve such matters. 

  • Collaborates with local advocacy agencies, public assistance programs, service providers and when necessary, child/adult protection services, and law enforcement. 

  • Establishes and maintains expertise in various types of Medicaid, Medicare, SSI, SSDI, Trusts, TANF, subsidized programs, housing and other public benefits. 

  • Establishes and maintains relationships with the Boulder County Department of Human Services (DHS). Works closely with DHS to prevent or remedy service eligibility breaks due to Medicaid recertification requirements. 

  • Establishes and maintains relationships with local SSA offices. Navigates individuals’ challenges with SSDI/SSA and assists in solution development and implementation.  

  • Communicates with and helps individuals navigate the public benefits and resources for which they are eligible including Housing Choice Vouchers. 

  • Provides caseload coverage in times of high turnover. 

  • Regularly attends Application Workshops   

  • This position requires regular use of a personal mobile device such as a smartphone or tablet. 

  • This position requires regular use of a personal vehicle with liability insurance that meets A&I Avenues standards.     

  • Other duties as assigned  

 

Job Qualifications - 

Knowledge, Skill, and Ability:  

    Solid skills in working with people with developmental disabilities and/or their families.  

    Solid independent judgment and discretion in monitoring, advising, and advocating for individuals and their families.  

    Strong knowledge of family dynamics.  

    Ability to work independently and prioritize tasks/goals for self and others.  

    Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.  

    Ability to work effectively in a team setting.  

    Effective and professional written and verbal communication skills with individuals and groups at all professional levels.  

    Strong planning and organizational skills.  

    Effective and creative negotiator and problem solver.  This includes an ability to provide crisis intervention as well as mediate disputes.  

    Ability to work efficiently with various technology including word processing software, e-mail, databases, medical software and general internet skills.  

    Possession of a valid driver’s license and ability to meet A&I Avenues driving requirements.  

          Training/Education:  

    Bachelor’s Degree in Human Services highly preferred.  

  • Bilingual preferred  

          Experience:  

    One-year experience as a Case Manager required.   

    Experience with public benefit systems highly preferred.  

          Working Environment/Physical Activities  

    Requires the ability to travel to various locations to meet with families, providers, etc.  

    Effective with shifting roles, responsibilities, and expectations in a highly stressful and changing work environment.   

    Ability to respond to emergency situations as-needed.  

 Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. This is an hourly, non-exempt position, and all duties can be completed in a 40-hour work week. Overtime may not be worked without prior authorization and justification of work demands outside of published agency workflow-related time to task norms.