Who are we?

Optimized Payments is the only fintech firm purpose-built to find and unlock value wherever it resides in our portfolio’s payment ecosystem. We’ve assembled a team with deep expertise across payments specialties to develop a proprietary analytics platform that finds actionable insights. We are an Atlanta based 16-year-old, and growing, company looking for talented individuals who want to grow with us.  

 

Our client portfolio includes Fortune 500 firms such as Apple, Staples, Safeway, Priceline, AutoNation, and the U.S. Postal Service.

 

Who are you?

Are you a highly motivated and experienced Account Manager with a strong background in the payments industry looking to join a growing fintech? Look no further! Our dynamic team is seeking a Account Manager to join our recurring payments team.

 

 

OP is seeking an innovative and dedicated individual committed to both serving our customers and having fun!  Driven, with an entrepreneurial spirit and a heart for fintech. We’re looking for someone who wants to make a significant impact on the Company, Clients, and your Career.  At Optimized Payments, our people embrace these qualities, so if this sounds like you then please read on!

 

The Role:

In this role, you will manage and nurture key client relationships, ensuring customer satisfaction and driving account growth. You will work closely with clients to understand their payment processing needs, provide tailored solutions, and ensure the seamless delivery of our services. The Account Manager will report to the VP of Recurring Strategy.

 

While this is a hybrid position based in Atlanta, you will have the opportunity to work remote primarily. 

 

Responsibilities:

  • Client Relationship Management: Serve as the primary point of contact for a portfolio of key accounts, building and maintaining strong, long-term relationships with clients.
  • Understand Client Needs: Develop a deep understanding of clients' business models and payment processing needs, providing expert advice on how to optimize their payment systems.
  • Account Growth: Identify opportunities to grow client accounts by upselling additional products and services, such as payment gateways, fraud prevention tools, and analytics solutions.
  • Issue Resolution: Proactively manage and resolve any client concerns or issues, working cross-functionally with internal teams (technical, product, and support) to deliver timely and effective solutions.
  • Payments Expertise: Provide clients with industry insights and updates on trends, regulations, and best practices within the payments ecosystem, ensuring they remain compliant and competitive.
  • Client Onboarding & Training: Assist in the onboarding process for new clients, ensuring smooth integration and adoption of our payment solutions.
  • Contract Renewals & Negotiations: Lead contract renewal discussions and negotiations, ensuring that terms align with both client needs and company objectives.
  • Reporting & Performance Tracking: Regularly review account performance, providing clients with detailed reports on payment metrics, trends, and optimization strategies.
  • Collaboration: Work closely with the sales, product, and technical teams to ensure clients’ needs are met and to influence future product development based on client feedback.

 

Skills and Qualifications:

  • Bachelor’s degree in Business, Finance, or related field (or equivalent experience).
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • 3+ years of account management experience in the payments industry, preferably with exposure to payment gateways, acquiring, or processing.
  • In-depth knowledge of payment processing and common payment technologies (e.g., credit card processing, ACH, mobile payments).
  • Strong interpersonal and communication skills, with a proven ability to build rapport and trust with clients at all levels of an organization.
  • Ability to analyze payment data and trends to provide actionable insights to clients and improve their payment processing outcomes.
  • Comfort working with technical teams and understanding the integration of payment systems.

 

Benefits:

For Full-time Optimized Payments employees, we’re offering the following benefits and perks

  • Health, Dental, and Vision Insurance
  • Stock Options
  • 401(K) Plan
  • Paid Holidays
  • Snacks (Provided M-F)
  • Flexible Discretionary PTO
  • Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
  • Employee of the Month awards

 

 

 

Employment Equity

Optimized Payments strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.