TITLE

National Account Manager – Americas

REPORTING TO

National Sales Manager - Americas

SUPERVISORY RESPONSBILITIES

N/A

LOCATION

Charlotte, NC, Hybrid schedule with T-Th in office and M & F remote

THE COMPANY

From humble beginnings, GALE Pacific has grown to become a global leader in technical fabrics and consumer products that protect our customers day after day, year after year. With over 600 team members across locations in Australia, New Zealand, USA, China and the UAE, our global presence allows us to continually innovate and build on a rich history dating back to 1951. Our Coolaroo® consumer products sold through major retailers globally include Shade Sails, Shade & Garden Fabrics, Outdoor Blinds and Shade Structures. GALE Pacific Commercial Fabrics include knitted, coated and advanced polymer fabrics used for agriculture, construction, mining and packaging.

OUR VALUES

• Integrity

We do what is right. We are honest and ethical, worthy of the trust of others. It is the price of entry to our team.

• Respect  

Respect guides the way we operate at all levels – with consumers, customers, suppliers, investors, the community, and our own team. ​

• Collaboration

We believe in the power of working together in a collaborative way. Every function and every role is as important as each other.

• ​People

People are the heart and soul of our business. We continually strive to provide a safe, supportive, and engaging environment for our team to achieve their full potential. ​

• Community

We are proud to be part of the communities we operate in globally. We are committed to supporting local causes and always operating in an environmentally responsible.​

• Innovation

Creative thinking inspires innovation in everything we do. We seek and value ideas from our team that improve our products and provide meaningful benefits to our consumers and customers.

LEADERSHIP BEHAVIOURS

OVERVIEW OF ROLE OR HOW THE ROLE MAKES AN IMPACT

Gale Pacific is seeking a highly motivated Key Account Manager to manage our home center business partnerships.  The primary functions of this role include account management to increase distribution and foster long term relationships for our home center business.  Reporting to the National Sales Manager – Americas, our Key Account Manager will develop short- and long-term plans in collaboration with our retail partners.  These plans are focused on profitable sales targets, increased brand awareness, and key account relationships throughout North America and Latin America.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

• Manage Product Line Reviews
• Increase omnichannel sales with key home center retailers
• Oversee retailer programs including program terms, rebates, returns and co-op
• Manage merchandising operations in collaboration with field service as well as in-store merchandising
• Improving retailer.com sales performance
• Oversee promotional and pricing activities with each account
• Optimize corporate marketing initiatives for Coolaroo brand with each retailer
• Forecasting home center retail business for Coolaroo
• Oversee day-to-day business operations and internal processes
• Create a national sales plan for each retailer
• Uncover adjacent categories of growth
• Identify cost-savings initiatives
• Create and maintain strong professional relationships
• Achieve or surpass sales and gross margin expectations
• Working internally to consult the company's management on setting budgets
• Respond quickly and efficiently to requests from buyers and other stakeholders internally and externally for information and assistance
• Work with key accounts demand planning teams to align on sales plans and order forecasts
• Develop product training tools for in store associates at key retailers

SKILLS & EXPERIENCE

Qualifications & Experience

• Bachelor's degree in business or related course of study
• 3 years’ experience in CPG/retail
• Good understanding of retail consumer goods and the workings of Big Box/DIY retailers
• Strong selling, negotiation, and analytical skills
• Strong working knowledge of Microsoft suite office products
• Strong working knowledge of CRM systems

Skills & Attributes:

• Excellent attention to detail
• Superior planning and project management skills
• Able to work in a team environment but simultaneously be a self-starter.
• Proven track record of success meeting sales quotas
• A highly developed level of creative skills to manage all home center business functions and asks   
• Must apply critical thinking skills to determine best strategic approach 
• Lowe’s & The Home Depot experience preferred but not required
• Ability to travel nationally 30-40%