JOB SUMMARY:

We are seeking a dedicated and customer focused Visual Consultant to join our team. In this role, you will play a crucial part in providing exceptional patient care and supporting the optometric practice. As a Visual Consultant, you will assist in various patient and administrative tasks including assisting patients with optical selections, completing sales, interpreting insurance benefits and ensuring a smooth and efficient workflow within the practice.

EDUCATION AND EXPERIENCE:

• HS Diploma or GED required; bachelor’s degree preferred
• Optical experience preferred
• Proficiency in optical systems and retail math will be beneficial for this role.
• Strong communication skills with the ability to work effectively in a team-oriented environment.
• Attention to detail, organizational skills, and a commitment to providing excellent customer care.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Educate patients on proper contact lens care, eyewear options, and post-examination instructions.
• Interpret insurance benefits and calculate correct patient responsibility amounts.
• Make optical lens recommendations in accordance with the Optometrist's exam findings and recommendations.
• Close optical sales and deliver exception customer service.
• Dispense optical orders to patients, ensuring proper fit and patient education on eyewear.
• Utilize electronic health record systems such as Epic for patient management.
• Collaborate with team members to enhance the overall patient experience.

SENSORY, MOTOR REQUIREMENTS:

• Required to stand, walk and sit; talk or hear, both in person and by telephone; use hands to handle or feel objects or controls; reach with hands and arms.
• Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds.
• Extensive use of computers.
• Ability to hear and speak clearly.
• Free to move about offices, practice locations.
• Able to stand and sit for extended periods of time.