We're on the hunt for a proven and experienced Project Coordinator to join our growing managed service provider family at Premier Networx! As a managed service provider, we provide proactive IT support to our SMB clients. The ideal candidate will have production experience, solid work-plan development, and progress-tracking skills. The project coordinator will also prepare and present updates regularly to relevant management channels, ensuring that our goal of innovation is achieved.
Our Culture - We emphasize the importance of education and continuous improvement. We strive for personal and professional growth through teaching, training, collaboration, and perseverance. Our belief in the value of knowledge drives us forward. We understand that the skilled services we offer are our product, and our top priority is to provide exceptional service to our clients with genuine care for their satisfaction.
Our People
- We strive for excellence in everything we do
- We always aim to make a positive impact with each other and our clients
- We have a passion that drives us to learn and grow continuously
- We are more than just a company; we're a family of tech enthusiasts who bring a fun and dynamic energy to the workplace
- We are dedicated to creating a supportive and inclusive environment where everyone feels valued and respected
- We believe together, we can achieve great things
Our mission is to make technology work wonders for our clients, and that all starts with delivering top-notch customer service.
Our Core Values define who we are and guide our actions
- Proactive Ownership – Taking initiative, assuming responsibility, and driving results without waiting for instructions.
- Client Experience First – Prioritizing the satisfaction and success of our clients.
- Unrelenting Dedication – Persistently pursuing excellence even in the face of challenges or setbacks.
- Promises Kept – Fulfilling commitments, honoring agreements and delivering on our word.
- Embraces Change – Welcoming and adapting to shifts, innovations and evolving circumstances.
DUTIES AND RESPONSIBILITIES
- Liaise with managers and clients to define project requirements,
scopes, and objectives that align with organizational goals - Coordinate internal and external resources, ensuring that projects remain within scope, schedule, and budget
- Analyze project progress and, when necessary, adapt scope or timeline to achieve optimal results
- Assign roles and tasks to team members based on their strengths and abilities
- Complete projects within scope, schedule, and budget and while adhering to standards and best practices
- Ensure that quality standards are met
- Ensure that all aspects of a project are organized and in conformance with the timeline and deliverables requirement
- Utilize and maintain a PSA that tracks overall progress and achievement of project milestones
- Assign and monitor resources effectively to boost project efficiency and maximize deliverables output
- Report project risks and outcomes to appropriate management channels and escalate issues according to project work plan
- Serve as a point of communication between company teams and external resources; update all relevant stakeholders on a regular basis.
QUALIFICATIONS AND REQUIREMENTS
- Bachelor’s degree (or equivalent experience) in relevant field
- Three or more years of experience in project coordination in the Information Technology or MSP fields preferred
- Experience in ConnectWise Manage PSA or equivalent ticketing system
- Experience in coordinating teams and clients
- Proven success in a project coordinator capacity, working with all levels of management
- Strong written, verbal, and presentation skills
- Valid driver's license and clean driving record is required