About Our Growth 
Premier Networx is experiencing rapid growth, and we’re looking for high-performing individuals who want to grow with us. We’re building a team of driven professionals who thrive in a fast-paced environment, take ownership of their work, and are excited about the opportunities that come with a company that is scaling quickly. If you’re someone who enjoys solving problems, making an impact, and advancing your career as the organization grows, you’ll fit right in here. 

 

We're looking for a dynamic and experienced Professional Services Manager to join our fast-paced, growing managed service provider family at Premier Networx! As a managed service provider, we provide proactive IT support to our SMB clients in the greater Augusta area. 

 

Our Culture - We emphasize the importance of education and continuous improvement. Through teaching, training, collaboration, and perseverance, we strive for personal and professional growth. Our belief in the value of knowledge drives us forward. We understand that the skilled services we offer are our product, and it is our top priority to provide exceptional service to our clients with genuine care for their satisfaction. 

 

Our People 

 

  • We strive for excellence in everything we do 

  • We always aim to make a positive impact with each other and our clients 

  • We have passion that drives us to continuously learn and grow 

  • We are dedicated to creating a supportive and inclusive environment where everyone feels valued and respected. 

  • We believe together, we can achieve great things. 

 

Our Core Values define who we are and guide our actions 

  • Proactive Ownership – Taking initiative, assuming responsibility, and driving results without waiting for instructions. 

  • Client Experience First – Prioritizing the satisfaction and success of our clients. 

  • Unrelenting Dedication – Persistently pursuing excellence even in the face of challenges or setbacks. 

  • Promises Kept – Fulfilling commitments, honoring agreements and delivering on our word. 

  • Embraces Change – Welcoming and adapting to shifts, innovations and evolving circumstances.  

By upholding these core values, we create a strong and supportive culture that enables us to achieve great things together. 

 

What We Offer 

  • Ambitious learning environment—we pay for certifications & reward learning achievements. 

  • Customized career-progress plan tailored to your skill level, interests, and goals. 

  • Generous leave: PTO, Holidays, and Comp time 

  • Competitive and comprehensive medical, dental, and vision insurance, including life and disability plans. 

  • Retirement - IRA 

 

Position Overview:  

The Professional Services Manager is responsible for the sourcing, planning, coordination, and delivery of technical projects across the Premier Networx’s client base. This role oversees the Professional Services team, including Project Engineers, Field Technicians, and Solutions Architects, ensuring projects are completed on time, within budget, and to technical standards. 

 

The manager acts as the operational lead for project execution, resource planning, and process alignments supporting internal teams and clients through the full project lifecycle. 

   

Responsibilities:  

  • Oversee the day-to-day execution of client projects, including onboarding, infrastructure deployments, cloud migrations, hardware refreshes, and relocations 

  • Manage the scheduling and workload balancing of Project Engineers, Field Technicians, and Solution Architects 

  • Collaborate with Project Managers to ensure timely and successful project delivery 

  • Track project progress, risks, and milestones using ConnectWise Manage and internal dashboards 

  • Ensure technical deliverables align with solution designs, scopes of work (SOWs), and compliance standards 

  • Maintain accountability for quality control, documentation, and technical handoff to NOC and Service Desk 

  • Coach and mentor Professional Services staff, providing regular performance feedback and development guidance 

  • Participate in resource forecasting, project pipeline planning, and team staffing decisions 

  • Coordinate with Procurement, Client Success, and NOC teams to support seamless project execution 

  • Conduct project post-mortems and identify areas for continuous improvement 

  • Maintain documentation standards in ConnectWise Manage and oversee the upkeep of client records and diagrams 

  

Knowledge, Skills, and Abilities 

  • Deep understanding of project delivery in an MSP environment, including infrastructure, networking, and cloud technologies 

  • Strong leadership and team management skills in technical environments 

  • Familiarity with ConnectWise Manage, project workflows, and time tracking/reporting 

  • Ability to manage competing priorities, communicate with technical and non-technical stakeholders, and resolve issues efficiently 

  • Competency in reviewing scopes of work and technical designs to ensure feasibility and alignment 

  • Strong documentation, planning, and delegation skills 

  • Client-centric mindset with a focus on reliability, efficiency, and service quality 

Credentials and Experience 

  • 5+ years in infrastructure engineering or project-based technical roles, with 2+ years in a leadership or management position 

  • Bachelor’s degree in Project Management, Business Administration, Information Technology, or Engineering strongly preferred 

  • Preferred qualifications: PMP (Project Management Professional), CAPM, ITIL Foundation, Agile certifications (CSM, PMI‑ACP) 

  • MSP, VAR, or consulting experience strongly preferred