About Premier Networx 

At Premier Networx, we are a fast-growing managed service provider serving SMB clients throughout the greater Augusta area. We pride ourselves on proactive support, continuous improvement, and delivering exceptional service with genuine care. 

Our Culture 

We emphasize education, collaboration, and perseverance. We believe our people are our product, and we invest in their growth to ensure our clients receive best-in-class service. 

Our Core Values 

• Proactive Ownership – Take initiative and drive results 

• Client Experience First – Prioritize satisfaction and success 

• Unrelenting Dedication – Persistently pursue excellence 

• Promises Kept – Deliver on commitments 

• Embraces Change – Adapt and evolve with technology and business needs 

What We Offer 

• Paid certifications and learning incentives 

• Customized career progression plans 

• Generous PTO, holidays, and comp time 

• Medical, dental, vision, life, and disability insurance 

• IRA retirement plan 

Position Overview 

The Internal IT is responsible for the design, deployment, management, and optimization of all internal IT systems and tools. This role owns the internal technology stack and ensures systems such as RMM, EDR, PSA, M365, email, and security platforms are stable, secure, and scalable. This is a hands-on, non-entry-level role requiring experience with system administration, tool rollouts, and internal IT project ownership. 

Key Responsibilities 

• Administer and maintain internal systems including RMM, EDR, PSA, M365, email, identity, and security platforms 

• Lead internal tool rollouts, upgrades, and migrations (planning, execution, testing, documentation, and training) 

• Manage internal user lifecycle: onboarding, offboarding, permissions, licensing, and access control 

• Own internal patching, update policies, and compliance across all systems 

• Monitor and remediate internal system health, performance, and security alerts 

• Manage internal endpoint standards, configuration baselines, and automation policies 

• Oversee internal SaaS licensing, cost management, and compliance audits 

• Maintain documentation, SOPs, and architecture diagrams in ITGlue or related systems 

• Support and maintain internal network infrastructure, Wi-Fi, printers, and conference room systems 

• Partner with leadership to identify and implement process improvements and automation opportunities 

• Ensure security best practices are followed (MFA, conditional access, EDR policies, encryption, least privilege, etc.) 

Knowledge, Skills, & Abilities 

• Strong knowledge of Windows OS, M365 administration, and identity management 

• Hands-on experience with RMM, EDR, PSA, and email systems 

• Experience leading tool deployments and internal IT projects 

• Understanding of cybersecurity best practices and internal controls 

• Strong documentation and process design skills 

• Excellent communication and stakeholder management abilities 

• Ability to work independently and take ownership of outcomes 

Credentials & Experience 

• 2+ years of hands-on internal IT or systems administration experience required 

• Experience managing and deploying internal IT tools (RMM, EDR, PSA, M365, etc.) 

• CompTIA Network+, Security+, Microsoft, or similar certifications preferred 

• Experience with ConnectWise, ITGlue, or similar platforms strongly preferred 

Time Management & Accountability 

• Update ticketing system with detailed notes and time entries upon task completion 

• 8 hours of accountable time required daily 

• Time entries must be completed by EOB each day 

• Timesheets submitted on schedule regardless of PTO 

• Calendar must be kept current to reflect availability 

• Use dispatch calendar to schedule tasks and manage workload