POSITION SUMMARY: The Recreation Attendant (Amenity Ambassador) is a key contributor to the Villatel guest journey, supporting the elevated atmosphere and seamless flow of resort amenities including the Grand Pool, Lazy Loop, Waterslides, Cabanas, and daily recreation programs. Amenity Concierges serve as the primary touchpoint for guests enjoying the property’s leisure spaces, combining polished hospitality, warm engagement, and thoughtful recreation support to create memorable moments for guests of all ages. Through anticipatory service, attention to detail, and an understanding of family dynamics and guest preferences, this role strengthens the overall Villatel brand experience and ensures a delightful, effortless stay for each guest.

POSITION RESPONSIBILITIES:

Guest Experience & Hospitality Delivery

• Warmly welcome guests to amenity spaces and provide personalized assistance tailored to individual needs, family structures, and guest expectations.
• Serve as a knowledgeable resource for resort offerings, communicating available amenities, recreational activities, cabana options, and schedule-based programming in a polished and approachable manner.
• Assist guests with seating arrangements, towel service, poolside comfort items, and cabana setups, prioritizing both efficiency and refined presentation.
• Anticipate guest needs by observing guest behaviors and comfort levels, responding proactively and with maturity, empathy, and professionalism.
• Cultivate a family-friendly environment by engaging children and parents with genuine enthusiasm, patience, and high service awareness.
• Uphold Villatel’s brand standards through consistent communication, etiquette, and a highly polished guest-facing demeanor.

 

Cabana Experience & Coordination

• Provide cabana guests with attentive support, ensuring their comfort and assisting with amenities, seating, resort information, and general needs.
• Coordinate towel rotations, amenity items, activity materials, and recreational supplies to ensure availability and operational readiness.
• Communicate with internal teams including housekeeping, recreation, and food & beverage to support a cohesive guest experience and timely response to guest requests.

 

Operational Excellence & Professional Conduct

• Participate in opening and closing procedures for amenity and recreation spaces, including set-up, breakdown, cleaning, and inventory coordination.
• Attend daily briefings, departmental meetings, and required training sessions to remain informed on guest priorities, resort programming schedules, and property standards.
• Maintain accurate and informative communication with supervisors and peers to ensure alignment, consistency, and exceptional operational performance.

QUALIFICATIONS:

• Must be 18 years of age or older.
• Previous experience in hospitality, recreation, resorts, theme parks, or guest services preferred, though not required.
• Polished communication and interpersonal skills with the ability to engage professionally with families, children, and multi-generational guests.
• Flexible availability including weekends, holidays, mornings, and evenings based on seasonal demand.
• CPR, First Aid, and AED certifications (or willingness to obtain upon hire).