POSITION SUMMARY:

The Maintenance Lead plays a vital role in ensuring the upkeep, maintenance, and functionality of guest accommodations and resort facilities. This position provides day‑to‑day leadership for the maintenance team while performing hands‑on repairs and inspections to support a safe, attractive, and fully functional environment for guests and owners. Strong multi‑trade skills, flexibility, and clear communication are essential as this role interacts regularly with guests, colleagues, and vendors.

 

JOB RESPONSIBILITIES:

• Lead, supervise, and mentor maintenance staff, providing guidance, training, and support to ensure delivery of outstanding service while upholding company standards.
• Monitor daily work orders, assign tasks, and verify completion on time and to required quality standards.
• Partner with the Maintenance Supervisors in repair and replacement planning, including identifying capital needs and recurring issues.
• Maintain accurate records of maintenance work, including work orders, repairs, inspections, and equipment, for tracking and reporting purposes.
• Maintain inventory of tools, parts, and supplies; escalate shortages and assist with ordering to minimize downtime.
• Assist the Maintenance Supervisors with controlling expenses by using resources efficiently, reducing waste, and recommending cost‑effective solutions.
• Coordinate with contractors and vendors for specialized repairs and services, including scheduling, access, and quality checks.
• Perform routine and corrective maintenance tasks, repairs, and inspections to ensure the safety, functionality, and aesthetic appeal of guest accommodations, common areas, and facilities.
• Demonstrate proficiency in multiple trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, to address issues effectively and efficiently.
• Interact with guests in a courteous and professional manner while addressing maintenance requests, providing timely and efficient solutions to support guest satisfaction.
• Respond promptly to emergency maintenance situations (e.g., plumbing leaks, electrical outages, HVAC malfunctions) to minimize disruption and prevent property damage.
• Maintain clear and open communication with guests, colleagues, and management regarding maintenance issues, work progress, and any potential impact on the guest experience.
• Adhere to all safety protocols, regulations, and industry standards to maintain a safe working environment for team members, guests, and vendors.
• Model company values and support a positive, collaborative work environment within the maintenance team and across departments.

 

QUALIFICATIONS:

• Ability to lead and work collaboratively with colleagues and departments to achieve common goals and ensure guest satisfaction.
• Extensive experience and proficiency in multiple trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, preferably in the hospitality industry.
• Demonstrated ability to adapt to changing priorities, work schedules, and guest demands in a fast‑paced environment.
• Strong interpersonal skills and the ability to communicate effectively with guests, colleagues, and management, demonstrating professionalism, empathy, and a guest‑focused approach.
• Excellent troubleshooting skills and the ability to identify, prioritize, and resolve maintenance issues effectively and efficiently.
• Meticulous attention to detail, ensuring the quality and thoroughness of maintenance work and compliance with safety protocols and industry standards.
• Relevant certifications, licenses, or qualifications in trades such as plumbing, electrical work, HVAC maintenance, and/or carpentry may be required or preferred based on property needs.
• Availability to work evenings, weekends, holidays, and participate in an on‑call rotation as required.