POSITION SUMMARY:

At the Villatel Orlando Resort, guests come for the sunshine, the smiles, and the fun!  They return for the service and hospitality that our Guest Service Specialists provide, and the pool and amenities are the heartbeat of it all! We’re looking for outgoing, energetic, and service-minded individuals who love making people happy (and don’t mind a little vitamin D while doing it).

 

JOB RESPONSIBILITIES:

• Welcome guests and help them find the perfect lounge chair or cabanas.
• Set up towels, umbrellas, and keep the pool deck spotless and inviting.
• Supply and manage guest recreational equipment, including paddles, basketballs, and towels.
• Coordinate hands-on activities for children, like beading, coloring, and other creative projects.
• Work with the food & beverage team to make sure every guest gets exactly what they want—fast and friendly.
• Answer questions and assist with resort amenities or activities.
• Keep an eye on guests’ safety and ensure everyone’s having fun responsibly.
• Support special events and VIP experiences as needed.

 

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous experience in hospitality, guest services, or food & beverage.
• Friendly, approachable, and the ability to provide exceptional guest experience.
• Ability to handle guest concerns professionally and efficiently.
• Ability to work flexible hours, including weekends, evenings, and holidays.