Supervision and Staff Management

• Supervise the maintenance team to ensure delivery of outstanding service while upholding company standards.
• Create and implement a formal training program for the maintenance of new hires as well as reoccurring training for the team.
• Schedule and assign daily tasks to maintenance staff.
• Conduct performance evaluations and provide feedback to elevate the performance of the overall team.

Maintenance and Repairs

• Provide proficiency in various trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, to address maintenance issues effectively and efficiently.
• Ensure plumbing, electrical systems, HVAC, and structural elements, are in good working condition to ensure safety, functionality, and the aesthetic appeal of guest accommodations.
• Address and resolve maintenance issues promptly.

Preventative Maintenance

• Develop and implement a preventative maintenance program to proactively identify and address maintenance issues before they escalate.
• Schedule and conduct regular inspections of equipment and systems.
• Utilize the work order system to maintain records of all maintenance and repair work.

Technology

• Utilize the Task Management System to document and track all completed maintenance work.
• Ensure adherence to Task Management protocols for efficient workflow and documentation management.

Budget Management

• Manage the maintenance department budget.
• Track and report on expenses.
• Health and Safety Compliance.
• Ensure compliance with local, state, and federal health and safety regulations.
• Conduct safety training for maintenance staff.
• Implement and maintain safety protocols to ensure a safe working environment.

Emergency Response

• Respond to maintenance emergencies during and outside of regular working hours.
• Coordinate with other departments to minimize disruption to guests during emergency repairs.

Collaboration and Communication

• Work closely with other departments to address maintenance needs.
• Communicate effectively with management and staff regarding maintenance issues and resolutions.
• Prepare and present maintenance reports to management when applicable.

• High school diploma or equivalent; technical training or certification in a related field preferred.
• Bilingual (English/Spanish) highly preferred.
• Minimum of 3 years of experience as a Maintenance Manager in a hospitality setting.
• Proven leadership and management skills coupled with strong critical thinking skills and the ability to see the big picture as well as the importance of every detail to ensure the quality and thoroughness of maintenance work.
• Ability to identify priorities by utilizing effective organizational and time management abilities with the utilization of maintenance management software.
• Ability to collaborate with colleagues and departments to achieve common goals and ensure guest satisfaction.
• Experience and proficiency in multiple trades, including plumbing, electrical, HVAC, carpentry, painting, and general maintenance, preferably in the hospitality industry.
• Ability to adapt to changing priorities, work schedules, and guest demands in a fast-paced environment.
• Strong people skills and the ability to communicate effectively with guests, colleagues, and management, demonstrating professionalism, empathy, and a customer satisfaction approach.
• Excellent troubleshooting skills and the ability to identify and resolve maintenance issues effectively and efficiently.
• Possession of relevant certifications, licenses, or qualifications in trades such as plumbing, electrical work, HVAC maintenance, and/or carpentry may be required.
• Available to work evenings, weekends, and holidays as required.

Why work at Villatel? We love, love, love vacations. For ourselves, sure (don’t get too excited). But more importantly, for the tens of thousands of guests who visit us each year looking to have the most incredible experiences of their lives. Our mission? Exceed their expectations every single time—by offering vacation rentals and a level of service that is consistently luxurious, reliable, and financially attainable.

As the first-ever “flag” hospitality brand in the vacation rental sector, we simultaneously design, maintain, and service every home we put on the market. So, unlike the average vacation rental platform, we don’t just hope our homes and guest experiences are up to snuff. We actively make them as incredible as we can—by owning every step of the process.