Atlona is currently looking for RMA Technician to perform inspections and calibrations on Video matrix, switchers, AVoIP and Control systems in addition to creating/processing related job routers.
Maintain the day-to-day activities of the calibration/RMA lab. Insure the company’s RMA processes are performed consistently producing the highest quality services to both internal and external customers in a timely manner.
You will be part of the USA RMA team and work closely with the QA and Support teams at HQ in San Jose/USA as well as with the teams at IHQ in Dübendorf/Switzerland.
Required Skills and Responsibilities:
• Perform incoming inspections and document all related information for RMA products and help determine if the returned material stands in Atlona high standards and meet all SLAs
• Assess RMA returns and provide monthly feedback to Management.
• Actively seek out and propose solutions to management of ways to improve the quality of the product, services, processes and methods employed in the day-to-day activities related to the Calibration/RMA department.
• Coordinate and collaborate return processes with Technical Support, Shipping Departments.
• Update Firmware and perform product burn-in on all products as needed.
• Dynamic, young spirited personality
• Team player by all means
• Ability to work independently and show self-initiative
• Strong verbal and written communication skills
Education:
• Associate Degree and 2 years related experience, or equivalent combination of education and experience.
• Computer and basic network skills required including Windows, MS Office (Word, Excel and Outlook).
• Familiarity with HDbaseT technology is a plus
• CTS (Certified Technology Specialist) / Certification by InfoComm is an advantage

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