Summary/Objective:  Atlona is currently looking for a Quality Technician to perform inspections and calibrations on Video Matrix Switchers, AVoIP and Control Systems. You will be maintaining the day-to-day activities of the lab, ensure the company’s defined processes are performed consistently producing the highest quality services to both internal and external customers in a timely manner. You will be working closely with Technical Support, Hardware Engineering, Software QA and Supply Chain teams at Atlona’s San Jose, CA headquarter.

Essential Duties and Responsibilities:

§  Perform incoming inspections and document all related information and help determine if the returned products are defective or not.

§  Assess customer returns and provide monthly feedback to management team.

§  Actively seek out and propose solutions to management of ways to improve quality of products, services, processes.

§  Coordinate and collaborate return processes with Technical Support and Shipping Department.

§  Update firmware and perform product burn-in.

§  Assemble units following defined procedure.

§  Contributes to establishing department processes, standards, procedures and practices.


Qualifications / Experience: At least 2 years of experience in similar role including some of the following skills:

  • 1-2 years of professional work with Audio/Video equipment
  • Professional troubleshooting skills
  • NetSuite experience not required but a major plus
  • Experience with installation, maintenance, and upgrade lab environment
  • Experience in handling product warranties.
  • Experience with assembling electronic products.
  • Experience with cable termination for CAT 6A cabling and standards for wire care



Supervisory Responsibilities:  This position has no supervisory responsibilities.

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