Atlona Technical Support Engineers assist customers with technical questions, product and design problems, technical training, onsite visits to troubleshoot and conduct product training. The position will require daily interaction with Atlona customers, QA/Engineering teams and sales representatives dealing with a variety of complex technical issues.
This position will require a person to be located in Atlona HQ in San Jose, California.
Responsibilities:
- Tier 2 tech support
- Troubleshoot products and systems
- Conduct customer training
- Provide input and guidance for the creation of operations manuals for new products
- Conduct beta testing of new products
- Frequent onsite visits to troubleshoot and assist Atlona customers
- Other duties as assigned
Qualifications:
4+ years of experience in network design, implementation, troubleshooting, planning, switching, routing, and documenting.
- BA/BS degree required
- CCNA is a plus
- Intermediate level networking knowledge such as OSI Layer, Subnetting, and Cisco IOS/NXOS is highly desirable
- Hands-on configuration experience of Routers, Switches, Wireless and Firewall.
- Familiarity of Layer 2 protocols such as VLANs, Port Channels, Spanning Tree etc.
- Familiarity of internal and external routing protocols.
- Knowledge of Audio/Video, and video conferencing technologies is highly desirable
- Basic understanding of networking services such as DHCP and DNS.
- Good to have network management and cabling experience.
- Must be able to travel 35% of the time.
Required Skills and Personal Qualities
- You have excellent written and verbal communication skills.
- You are not waiting for task to be assigned, you are self-starter and self-motivator.
- Strong team player
- You pay attention to detail
- You are not afraid to take ownership and drives issues to closure