Job Description

Responsible for administering all parts of the manufacturer RMA process not limited to: updating RMA records for receive, sales order creation, shipping product to distributors and dealers and transferring product to other warehouses and/or part numbers as needed. Highly motivated individual that is a problem solver and able to multi-task well on a regular basis.


Key Responsibilities

·         Receipts and Transfers of product to warehouse locations and system locations accurately (via our NetSuite CRM)

·         Responsible for accurately documenting all scope of work and ensuring all quantities of RMA products are accounted when processed

·         Ensures that all RMA processes are administered and enforced for all respective partners and clients

·         Enter and analyze data to identify trends in RMA and replacement requests if needed

·         Process, categorize, and answer customer emails and telephone calls, providing high quality service

·         Independently handle all RMA project related tasks based on priority

·         Professionally assess all RMA escalations to provide intellectual feedback to upper management as needed for a case

·         Consult with supervisor/manager on issues related to RMA return

·         Work cohesively with supervisor/manager on projects that provide efficiencies for RMA

·         Perform all other RMA related duties as assigned





·         Minimum an Associate Degree

·         Minimum of 2 year RMA related career
Experience with CRM (NetSuite) or similar

·         Organized and detail oriented, Team player

·         Superb written and oral communication skills

·         Ability to work in a dynamic and growing start-up

·         Microsoft office skills a must (minimum 50 WPM)

·         Excellent customer service skills


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