Job Description
Responsible for administering all parts of the manufacturer RMA process not limited to: updating RMA records for receive, sales order creation, shipping product to distributors and dealers and transferring product to other warehouses and/or part numbers as needed. Highly motivated individual that is a problem solver and able to multi-task well on a regular basis.
Key Responsibilities
· Receipts and Transfers of product to warehouse locations and system locations accurately (via our NetSuite CRM)
· Responsible for accurately documenting all scope of work and ensuring all quantities of RMA products are accounted when processed
· Ensures that all RMA processes are administered and enforced for all respective partners and clients
· Enter and analyze data to identify trends in RMA and replacement requests if needed
· Process, categorize, and answer customer emails and telephone calls, providing high quality service
· Independently handle all RMA project related tasks based on priority
· Professionally assess all RMA escalations to provide intellectual feedback to upper management as needed for a case
· Consult with supervisor/manager on issues related to RMA return
· Work cohesively with supervisor/manager on projects that provide efficiencies for RMA
· Perform all other RMA related duties as assigned
Qualifications
· Minimum an Associate Degree
·
Minimum of 2 year RMA related career
Experience with CRM (NetSuite) or similar
· Organized and detail oriented, Team player
· Superb written and oral communication skills
· Ability to work in a dynamic and growing start-up
· Microsoft office skills a must (minimum 50 WPM)
· Excellent customer service skills