CRM Service Analyst

The Opportunity

InCharge Energy is seeking a detailed oriented CRM Service Analyst to provide technical and operational support to ensure the successful implementation and management of business applications, mainly Salesforce. You will be reporting to the Director of Service and will be responsible for providing reports, support, and training to internal users. This includes troubleshooting, debugging, and resolving system errors, and performing maintenance on the software platforms for the Service Department. You must be able to work cross-functionally across the organization and have exceptional interpersonal and communication skills.

What You’ll Do

Ensure all service level agreement (SLA), maintenance, and service contracts are booked and renewed accurately in Salesforce
Provide weekly and monthly KPI reports for service and executive teams
Create and maintain customer reports and dashboards
Maintain SharePoint site for Service Department
Ensure assets have correct subscriptions for service operation needs
Provide technical and operational support for Salesforce applications
Train internal users on Salesforce applications
Create and maintain technical documentation
Develop and execute test plans
Participate in system implementations and upgrades
Maintain and update user access rights
Monitor system performance and address any issues
Ensure compliance with internal policies and procedure

Your Experience and Capabilities

3-5+ years of experience in a similar role
Experience with Salesforce or similar CRM Detail-oriented, good follow-through, able to multitask, and work well under tight deadlines in a fast-paced environment
Outstanding written and verbal skills, with the ability to present to our client’s senior management team, maintain client correspondence and internal documentation
Strong problem-solving, analytical, and critical thinking skills
Ability to conceptualize, analyze, and prioritize complex business scenarios
Passionate about electric transportation and clean energy

What We Offer

Competitive compensation and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, and unlimited vacation

Equal Opportunity Employer

Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

Apply for this job

First name

Last name

Email address

Location

Phone number

Resume

Attach resume

Attach another file

Attach file

What is your Linkedin Profile URL?

What is the name of your current employer?

Are you willing to relocate?

Do you require Sponsorship?

What is your earliest start date?

What languages do you speak?

What is the highest level of education you’ve obtained?

What was the latest college or university you attended?

What was your most recent Grade Point Average (GPA)?

We invite you to complete the optional self-identification questions below used for compliance with government regulations and record-keeping guidelines. Any self-identification information provided will not be considered in the selection process.

GENDER

VETERAN STATUS Learn more about veteran statuses

If you believe you belong to any of the categories of protected veterans listed below, please indicate by selecting the appropriate category(ies). The hiring employer is subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA) and requests this information in order to measure the effectiveness of the outreach and positive recruitment efforts it undertakes pursuant to VEVRAA.

DISABILITY STATUS Learn more about disability statuses

We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.