InCharge Energy is on the frontlines of large-scale emissions reduction, accelerating the electrification of the transportation industry – one commercial fleet at a time. With end-to-end, turnkey solutions for commercial EV infrastructure projects, InCharge Energy equips fleet managers with the top brands in charging hardware and software; customized hardware and software products; short-, mid- and long-range plans for seamless fleet and facilities transition to EVs; financing; and maintenance and corrective repairs over the life of the charging assets. InCharge develops innovative hardware, software and services designed and engineered specifically for fleets, such as service-dispatch-integrated software, fleet-management-integrated software, electricity load management, durable cable management products and high-reliability maintenance, repair and warranty services. Whether a fleet has 200 sedans or 20,000 Class 8 trucks, the team at InCharge serves a diverse clientele throughout North America, including major commercial fleets, truck and bus manufacturers, rideshare operators, EV manufacturers, school districts, municipalities and facilities owners, among many others.



Job Description

InCharge Energy, a high-growth p based in Santa Monica, California, in vehicle fleet electrification, seeks an EV Service Technician to support the service needs of its customers in Southern California. Service is the core of the company, and it is being supported with software, project management, and equipment integrations that make the service division even more valuable to the growth strategy. The Technician will work in the service operations division reporting directly to the Operations Manager. Key aspects of the work include diagnosing and repairing trouble with charging infrastructure in addition to handling regularly scheduled maintenance.



Responsibilities:

  • Repair, maintain, troubleshoot, and service electrical charging infrastructure using skills and tools that range from computer diagnostics to basic electrical tools
  • Maintain detailed and timely documentation for repairs and installations
  • Coordinate with third parties/vendors for the flawless execution of projects
  • Ensure that all services and projects are delivered on-time, within the scope, and within budget
  • Ensure resource availability and allocation to satisfy the service requirements of our clients
  • Manage a detailed service plan to monitor and track progress
  • Measure charging infrastructure performance using appropriate tools and techniques
  • Report and escalate to company management as needed
  • Represent the company at client locations with the highest standards of professional conduct
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation
  • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
  • Attend conferences and training as required to maintain proficiency
  • Perform other related duties as assigned



Qualifications:

  • Strong technical capabilities
  • Enterprising, self-starter attitude
  • Adaptable to the changing dynamics of start-up business strategy
  • Proven working experience in service operations
  • Excellent client-facing and internal communication skills
  • Detail-oriented, resourceful, diligent, and able to operate independently with limited supervision (completing assigned work accurately and in a timely manner)
  • 2+ years' experience of related work
  • High School Diploma or equivalent
  • General knowledge of charging, automotive, and/or vehicle systems
  • Hands-on experience in either electrical, mechanical, or other related field service experience; experience with electrical and mechanical troubleshooting
  • Experience interacting and communicating with the customer
  • Intermediate level computer skills (including MS applications)
  • Good driving record demonstrating the ability to safely operate a motor vehicle
  • Physical and Environmental Demands include but not limited to the following: lifting, bending, climbing, kneeling, reaching, sitting, standing, working from ladders, walking, working in extreme temperatures (cold/heat), confined quarters, excessive noise, and high voltage
  • Ability to rent a vehicle and clear TSA security with proper ID if needed
  • Associates Degree or higher in an applicable technical field is desirable
  • ASE or other applicable certification is desirable
  • Commercial Driver's License or ability to obtain is desirable

 

Company Benefits:

  • Benefits: Health, Dental, Vision,401k
  • Unlimited paid vacation