InCharge Energy is on the frontlines of large-scale emissions reduction, accelerating the electrification of the transportation industry – one commercial fleet at a time. With end-to-end, turnkey solutions for commercial EV infrastructure projects, InCharge Energy equips fleet managers with the top brands in charging hardware and software; customized hardware and software products; short-, mid- and long-range plans for seamless fleet and facilities transition to EVs; financing; and maintenance and corrective repairs over the life of the charging assets. InCharge develops innovative hardware, software and services designed and engineered specifically for fleets, such as service-dispatch-integrated software, fleet-management-integrated software, electricity load management, durable cable management products and high-reliability maintenance, repair and warranty services. Whether a fleet has 200 sedans or 20,000 Class 8 trucks, the team at InCharge serves a diverse clientele throughout North America, including major commercial fleets, truck and bus manufacturers, rideshare operators, EV manufacturers, school districts, municipalities and facilities owners, among many others.

 

The Service Coordinator will provide administrative and coordination support to the Service Department. The main role of this position is to schedule, dispatch, coordinate, and prep service jobs for invoicing. As a Service Coordinator you will often be the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible. 

 

Responsibilities: 

      • Coordinate internal resources and third parties/vendors for flawless service execution 
      • Be the main point of contact between our technical support team, manufactures and the customer 
      • Ensure that all maintenance, repair, commissioning, and other services are delivered on-time, within the scope 
      • Participate in trouble-shooting system errors to dispatch appropriate personnel 
      • Create service tickets and work orders to maintain service schedules through internal software(s) 
      • Issue purchase orders to vendors and approve invoices for accounting 
      • Invoice completed work on a weekly basis   
      • Maintain external ticketing systems when working with manufacture warranty issues 
      • Ensure each client is given the necessary services and follow up to fill ongoing service needs 
      • Maintain good relationships with service providers and clients to keep customer base 
      • Assist in maintaining and expanding internal directories of partners and resources 
      • Mentor and assist with onboarding new staff in the service team 
      • Attend meetings and training as required to maintain proficiency 
      • Answer telephones and respond to email inquiries in a timely manner 
      • Promote company products and services 
      • Report and escalate problems to management as needed 
      • Perform other related duties as assigned 


    Qualifications: 

        • Strong customer service ethic 
        • Enterprising, self-starter attitude 
        • Adaptable to the changing dynamics of start-up business strategy 
        • Proven working experience in services management 
        • Excellent client-facing and internal communication skills 
        • Excellent written and verbal communication skills 
        • Solid organizational skills including attention to detail and multi-tasking skills 
        • Detailed follow through, every time, every client 
        • Strong working knowledge of Microsoft Office 
        • Experience with software solutions to manage service deployment and efficiency, such as Salesforce, Zendesk, and dispatching software’s 
        • Experience in the EV Charging industry is a plus 
        • Degree in the appropriate field of study or equivalent work experience