Is it good for you? 

Is it good for the planet? 

Is it an amazing experience?

Based in the heart of the Rocky Mountains, we’re enabling world-class experiences for the modern adventurer, specializing in uniquely designed guest rooms, functional co-working spaces, holistic training and recovery programs, and thoughtfully crafted food and beverage offerings – all curated with a focus on sustainability, connections with nature, and our unique brand of “haus-pitality.” With properties in Vail, Breckenridge, Winter Park, Steamboat, Truckee-Tahoe and future developments in the works, we’re rapidly broadening our reach and poised to double the size of our workforce over the next 12-24 months. 

That’s where you come in. 

More About You: 

• You’re a resourceful, self-motivated leader who’s comfortable navigating ambiguity and carving a new path with minimal direction.

• You’re able to adapt dynamically to shifting internal and external conditions.

• You have exceptional emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members and stakeholders at all levels.

• You can anticipate guest needs and consequences and adjust accordingly.

• You’re a true team player who can find win-for-all solutions.

• You have excellent written and spoken English skills

• You excel at problem solving

• You are organized and innovative

• You voice your opinions and share ideas and best practices

• You collaborate to work smarter, not harder

• You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth. 

What You’ll Do: 

• Ensure the consistent execution of service standards

• Cultivate friendships and loyalty within the Gravity Haus community

• Assess, optimize, and manage room blocking, guest requests, bedding needs

• Ensure the company’s compliance with relevant laws.

• Check in and check out protocols with daily usage of the PMS system 

• Daily use of Alice software to connect with guests and report maintenance issues

• Communicate efficiently with all Gravity Haus divisions to create a memorable guest experience. 

• Make keys, assist with guest room orientation and property orientation

• Educate guests on our Gravity Haus Membership benefits

• Provide anticipatory guest service to ensure a comfortable stay

• Reach out to each guest and member to assist with the pre arrival planning. 

• Reply to reservations inquiries from direct guests and partners. 

• Collectively work towards driving revenue across the Gravity Haus family. 

• Be a bridge between engineering, housekeeping, all operations and front desk

• Resolve guest billing issues and concerns

• Participate in company meetings and communicate on the intercompany Slack channels. 

• Be a Gravity Haus Ambassador with an active part in our mission and vision. 

• Provide a genuine and elevated guest experience with a community focus, sustainable approach and driven attitude. 

• Bring your personality to work

• Have FUN

What We Can Offer You:

• Competitive compensation, consisting of a base salary offering starting at $20-22/hour

• Medical (company-sponsored option), in addition to options for dental, vision, life insurance, short and long-term disability insurance, accident insurance, legal support services and more! 

• 401(k) program with a company match of 50% on the first 3%

• Paid Time Off policy

• Holiday pay for 9 Holidays throughout the year

• 40% off Gravity Haus apparel

• 40% off Food & Beverage at Gravity Haus locations

• Discounted stays at Gravity Haus properties and hotel partners

• Complimentary stays at Gravity Haus properties (based on longevity).

• An individual Gravity Haus Membership which includes

• Dryland Fitness & Spa membership

• Access to premium outdoor gear from top brands through Haus Quiver

• The opportunity to be a part of our mission to create a globally conscious community for the modern adventurer!

Gravity Haus is an Equal Opportunity Employer committed to building a diverse team and inclusive work environment. Our mission includes enabling access to the outdoors for all.