Front Desk Agent - Haus Experience Representative
Gravity Haus is an inclusive community that enables an active lifestyle – the seamless merging of work, play, and outdoor adventures. We believe in asking three questions:
Is it good for you?
Is it good for the planet?
Is it an amazing experience?
Based in the heart of the Rocky Mountains, we’re enabling world-class experiences for the modern adventurer, specializing in uniquely designed guest rooms, functional co-working spaces, holistic training and recovery programs, and thoughtfully crafted food and beverage offerings – all curated with a focus on sustainability, connections with nature, and our unique brand of “haus-pitality.” With properties in Vail, Breckenridge, Winter Park, Steamboat, Truckee-Tahoe and future developments in the works, we’re rapidly broadening our reach and poised to double the size of our workforce over the next 12-24 months.
That’s where you come in.
More About You:
You’re a resourceful, self-motivated leader who’s comfortable navigating ambiguity and carving a new path with minimal direction.
You’re able to adapt dynamically to shifting internal and external conditions.
You have exceptional emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members and stakeholders at all levels.
You can anticipate guest needs and consequences and adjust accordingly.
You’re a true team player who can find win-for-all solutions.
You have excellent written and spoken English skills
You excel at problem solving
You are organized and innovative
You voice your opinions and share ideas and best practices
You collaborate to work smarter, not harder
You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth.
What You’ll Do:
Ensure the consistent execution of service standards
Cultivate friendships and loyalty within the Gravity Haus community
Assess, optimize, and manage room blocking, guest requests, bedding needs
Ensure the company’s compliance with relevant laws.
Check in and check out protocols with daily usage of the PMS system
Daily use of Alice software to connect with guests and report maintenance issues
Communicate efficiently with all Gravity Haus divisions to create a memorable guest experience.
Make keys, assist with guest room orientation and property orientation
Educate guests on our Gravity Haus Membership benefits
Provide anticipatory guest service to ensure a comfortable stay
Reach out to each guest and member to assist with the pre arrival planning.
Reply to reservations inquiries from direct guests and partners.
Collectively work towards driving revenue across the Gravity Haus family.
Be a bridge between engineering, housekeeping, all operations and front desk
Resolve guest billing issues and concerns
Participate in company meetings and communicate on the intercompany Slack channels.
Be a Gravity Haus Ambassador with an active part in our mission and vision.
Provide a genuine and elevated guest experience with a community focus, sustainable approach and driven attitude.
Bring your personality to work
What We Can Offer You:
Competitive compensation, consisting of a base salary offering starting at $20-22/hour
Medical (company-sponsored option), in addition to options for dental, vision, life insurance, short and long-term disability insurance, accident insurance, legal support services and more!
401(k) program with a company match of 50% on the first 3%
Paid Time Off policy
Holiday pay for 9 Holidays throughout the year
40% off Gravity Haus apparel
40% off Food & Beverage at Gravity Haus locations
Discounted stays at Gravity Haus properties and hotel partners
Complimentary stays at Gravity Haus properties (based on longevity).
An individual Gravity Haus Membership which includes
Dryland Fitness & Spa membership
Access to premium outdoor gear from top brands through Haus Quiver
The opportunity to be a part of our mission to create a globally conscious community for the modern adventurer!
Gravity Haus is an Equal Opportunity Employer committed to building a diverse team and inclusive work environment. Our mission includes enabling access to the outdoors for all.