IT Service Management / ITIL Analyst I
Stafford, VA / Remote
Please go to our website to apply: https://www.caskgov.com/careers/openings/
POSITION: IT Service Management/ITIL Analyst I
LOCATION: Stafford, VA / Remote
STATUS: Contingent Award
CLEARANCE: Secret
TRAVEL: Up to 25%
DESCRIPTION: This position supports the delivery of ITIL-based Information Technology Service Management (ITSM) knowledge and expertise to Cask customers and stakeholders in support of IT service management efforts. Employee will provide scheduling support and schedule-related briefings in support of service management environment(s). Must competently communicate and partner with customer service owners and managers on service management process improvement(s) and participate in appropriate customer-focused service management forums and meetings. Occasional travel - You may be expected to travel for this position. Telework is at the client’s discretion.
Responsibilities:
• Support Enterprise-level IT Service Management programs
. • Ensure ITSM program/project scheduling and Integrated Master Schedule requirements are properly identified and recorded
• Assist with the assessment, management, and elimination of risk related to program cost, schedule, and performance
• Provide best practices and knowledge, and expertise for optimizing project and program schedules to customers and stakeholders • Provide support to the preparation and evaluation of technical documents, papers, studies, analysis, and briefings
• Communicate and partner with customer service owners and managers on service management process improvement(s)
• Participate in appropriate customer-focused service management forums and meetings
Required Skills / Qualifications
• Minimum 1 year of experience in planning and delivering IT management services across multi-capability areas, utilizing core ITIL processes, including Incident Management, Change Management, Configuration Management, Financial Management, and Request Fulfillment
• Demonstrated knowledge and experience working with managers
• Demonstrated experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders
• Demonstrated ability to prioritize projects and efforts with minimum guidance
• ITIL Foundations certification preferred
• CompTIA Security+ or Certified Information Systems Security Professional certification preferred
• Excellent Microsoft Office Productivity suite skills
• Excellent written and oral communication skills
• Experience using Remedy, ServiceNow, Jira preferred
• Agile or Scrum experience preferred
• BS or BA degree in a Business, Management, Computer Science, or relevant discipline from an accredited college/university preferred
Security Clearance: All personnel must have an active Secret security clearance.
About Cask Cask is a woman-owned small business (WOSB) founded in 2004 by a group of professionals who saw the need to help clients use and unlock the value of technology in more efficient, cost-effective ways. Cask delivers business and technology advisory and consulting services to help our customers achieve success.
Cask is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
EEO/Employer/Vet/Disabled