Cask is seeking to fill an open, fully funded full time position in our Stafford, VA, office on a 4-year federal contract with a high-performing, results‑oriented individual that has a desire to grow professionally while assisting our clients with adopting and adapting ITSM/ITIL best practices in the most efficient and effective way ensuring maximum return on their investment.

The ideal candidate will work directly with our clients and our team of seasoned ITSM professionals. Must have excellent analytical and communication skills, a basic knowledge of ITIL or other service management framework and a desire to learn and grow in a dynamic environment as an ITSM/ITIL professional.

Cask has been serving the federal government since 2008, with close to 200 employees from Hawaii to Washington, DC.  We offer a great benefits package and invest heavily in new certifications and training.

Cask is a woman-owned small business and is certified by the State of California as a Micro Business and by the SBA as an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) and Small Disadvantaged Business (SDB). 

Cask was founded in 2004 by a group of professionals who saw the need to help clients use and unlock the value of technology in more efficient, cost-effective ways. Cask delivers business and technology advisory and consulting services to help our customers achieve success.

This position provides ITIL-based Information Technology Service Management (ITSM) knowledge and expertise to Cask customers and stakeholders in support of IT service management efforts. The employee will provide ITSM process (such as Change Management and Service Asset and Configuration Management) support to the preparation and evaluation of technical documents, papers, studies, analysis, and briefings in support of service management environment(s). Must competently communicate and partner with customer service owners and managers on service management process improvement(s) and participate in appropriate customer focused service management forums and meetings.

• Provide ITIL-based Information Technology Service Management (ITSM) knowledge and expertise to customers and stakeholders

• Provide specific ITSM process (such as Change Management and Service Asset and Configuration Management) support to the preparation and evaluation of technical documents, papers, studies, analysis, and briefings

• Communicate and partner with customer service owners and managers on service management process improvement(s)

• Participate in appropriate customer focused service management forums and meetings

• Demonstrated knowledge and experience working with information technology service managers and service owners

• Demonstrated experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders

• Demonstrated ability to prioritize projects and efforts with minimum guidance

• ITIL Foundations v3 Preferred (preference given for additional ITIL certification levels such as Expert)

• Excellent Microsoft Office Productivity suite skills

• BS or BA degree in a Business, Management, or related discipline from an accredited college/university 

• Minimum of 1 year of experience in ITSM, ITIL or related IT environment

• 3 Years of related experience may be substituted for the BS or BA degree requirement

• Security Clearance:  All personnel must have an active Secret security clearance. 

Cask is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, status as a protected veteran, among other things, or status a qualified individual with a disability.

EEO/Employer/Vet/Disabled