Our Mission
Instant Financial is the industry-leading instant pay platform that is changing the way that millions of Americans get paid. With a push of a button on the Instant app, we give employees immediate access to their earned pay after each shift, for free. Employers who pay with Instant significantly boost job applicants, cut turnover, and dramatically reduce absenteeism, transforming them into Employers of Choice. We’re the only instant pay platform that is designed for companies that value employee success and well-being, and that’s what drives us each day.
Based in Alpharetta, our team has a proven track record of making big things happen. We do this by inspiring ourselves and those we work with to do what others cannot do. We know that we must move together as a team, celebrate our successes, and above all learn quickly from the mistakes we know will be made due to the fast pace of our execution. We carry ourselves with urgency, honesty, and integrity in everything we do. Together, we truly believe we can empower working lives. Instant is a collaborative team environment and insight into all aspects of the business, everyone has an impact and is empowered to speak up!
With an average 4.6 of out 5 stars on the Apple App Store and Google Play Store, employees are very vocal about how much they love Instant! We have been featured in USA Today, Business Insider, Washington Post, The Wall Street Journal, Cheddar.com, and more, and we are Gartner’s 2017 Cool Vendor for HCM winner.
About the Role
As an Implementation Specialist you will join our Customer Success Team as a key player in ensuring successful set-up of newly signed customers into the Instant Platform. You will need to handle the training of payroll partners from newly integrated companies on how to successfully use the product and work to add valued account holders to the Instant program. You will report to our Manager, Implementation.
Who You Are
● You have 1-2 years of experience in a client-facing role
● Experience onboarding, training, and managing clients
● You’re a creative problem solver and multi-tasker who enjoys working in a dynamic environment with a technical curiosity
● You can build rapport and collaborate with coworkers and clients
● You’re adaptable, quick-thinking, resourceful, and obsessive about improving processes
● You have a bachelor’s degree or equivalent experience
What You'll Do
● Manage the end-to-end configuration process for small to enterprise clients
● Communicate with clients, understand their needs, and explain the activation process to them
● Drive improvements to Instant's activation process based on customer feedback
● Get your hands dirty - design, develop, and improve processes
● Occasional travel to meet with clients and colleagues in North America is required
What We Can Offer You
- Professional growth and career development
- Collaborative team environment - everyone has a voice and is encouraged to use it
- Meaningful equity at an early-stage company
- Uncapped vacation time — we believe in healthy work and family life
- Transparency and exposure into all aspects of our business
- Medical health benefits coverage
- Ability to work remotely
JOIN US!
Are you so excited about taking on this challenge, and about what we stand for, that by now you can barely sit still? Then go ahead and send us your application, we would love to hear from you.