Implementation Specialist - Pensacola, FL

Our Mission 

Instant Financial is the industry-leading instant pay platform that is changing the way that millions of Americans get paid. With a push of a button on the Instant app, we give employees immediate access to their earned pay after each shift, for free. Employers who pay with Instant significantly boost job applicants, cut turnover, and dramatically reduce absenteeism, transforming them into Employers of Choice. We’re the only instant pay platform that is designed for companies that value employee success and well-being, and that’s what drives us each day.  

Based in Alpharetta, our team has a proven track record of making big things happen. We do this by inspiring ourselves and those we work with to do what others cannot do. We know that we must move together as a team, celebrate our successes, and above all learn quickly from the mistakes we know will be made due to the fast pace of our execution. We carry ourselves with urgency, honesty, and integrity in everything we do. Together, we truly believe we can empower working lives. Instant is a collaborative team environment and insight into all aspects of the business, everyone has an impact and is empowered to speak up! 

With an average 4.6 of out 5 stars on the Apple App Store and Google Play Store, employees are very vocal about how much they love Instant! We have been featured in USA Today, Business Insider, Washington Post, The Wall Street Journal, Cheddar.com, and more, and we are Gartner’s 2017 Cool Vendor for HCM winner. 

About the Role 

As an Implementation Specialist, you will join our Customer Success Team as a key player responsible for the successful client onboarding of our clients. This position will educate these clients on our onboarding process, take initiative on solving problems as they arise, and work to better our internal process flows to better the implementation process. This role will report directly to our VP of Client Experience and work closely with the sales and customer experience team.  

 Who You Are 

  • You have experience and interest in onboarding, training, or managing client relationships 

  • You’re a creative problem solver and multi-tasker who enjoys working in a dynamic environment with a technical curiosity 

  • You have some API knowledge  

  • You have strong communication skills and the ability to build rapport  

  • You thrive working in a collaborative work environment 

  • You’re adaptable, quick-thinking, resourceful, and obsessive about improving processes 

  • You are self-motivated and don’t back down from a challenge 

  • You have 1-2 years of experience in a client-facing role 

  • You have a Bachelor's degree or equivalent experience 

 What You'll Do 

  • Manage the end-to-end configuration process for SMB clients  

  • Host and organize weekly training sessions for multiple clients in one session 

  • Communicate with clients to understand their needs and educate the implementation process to them  

  • Get your hands dirty - design, develop, and improve processes 

  • Occasional travel to meet with clients is required (less than 10%) 

What We Can Offer You 

  • Professional growth and career development 

  • Competitive salary 

  • Collaborative team environment - everyone has a voice and is encouraged to use it 

  • Medical, Dental and Vision 

  • Flexible PTO 

  • Transparency and exposure into all aspects of our business 

  • 401k Safe Harbor match up to 5% 

  • Free garage parking in downtown Pensacola 

JOIN US! 

Are you so excited about taking on this challenge, and about what we stand for, that by now you can barely sit still? Then go ahead and send us your application, we would love to hear from you. 

 

This position has been filled.