Keel Labs™ is a platform for innovation, broadening our vision for the potential of the ocean to accelerate our planet’s development towards a more sustainable future. Driven by the exploration of novel resources from the ocean, Keel Labs™ functions as a hub for the next generation of climate-focused solutions derived from nature.
Keel Labs is looking for a highly motivated individual with strong communication skills who has a background in building and maintaining customer relationships to join our Partnerships Team in Morrisville, NC. This individual will work with customer relations management platforms to streamline interactions and sales processes while working cross-functionally with various teams. Our employees gain a unique and fulfilling experience by developing and executing hands-on approaches to sustainably-minded strategies in a dynamic start-up environment. Our team members benefit from a small, close-knit working environment as all facets of our business are done collaboratively in our shared facilities.
Responsibilities:
Create, consistently test, and fine tune sales automations at all stages throughout the pipeline to help streamline the partnership pathways
Utilize CRM software (ex., Salesforce, HubSpot, or similar) to track client interactions, sales opportunities and customer data
Analyze CRM data to assess sales trends, performance metrics and generate reports to provide insights on strategy adjustments
Liaise between teams to drive product development roadmap by relaying key customer results to all departments
Establish and implement a plan to acquire new client relationships and enhance existing relations
Create and status reports based on KPIs reports for leadership and Work closely with R&D & Operations teams to create customer-facing product reports and communications including but not limited to Kelsun data sheets
Research and outline industry standard tests and certifications around supply chain, sustainability, and transparency
Explore new material applications and guide integration paths
Work closely with Senior Manager to consistently improve targets and reach company goals
Required Skills and Qualifications:
Bachelor’s Degree in International Business, Business Analytics, Data Management or other related field
A minimum of two years of experience in Sales and Account Management, preferably in the Textile industry
Expertise managing and tracking account information in CRM platforms (ex., Salesforce, Hubspot, or similar)
Ability to establish positive working relationships with internal and external stakeholders
Strong interpersonal and communication skills, including the ability to present information in a confident, clear, and concise manner over different media
Agile and able to manage duties being assigned with a high degree of prioritization
Proven ability to take initiative, anticipate and solve problems, and make decisions with minimal supervision
Ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of professionalism
Supplementary:
A passion for sustainability and circular economies
General business knowledge/background inp environments
Proficiency with Mac operating systems
Proficiency with Google applications
Employment: Full-time
Location: Morrisville, NC