HODINKEE – Director, Sales Operations & Training- NY

Who We Are

HODINKEE is a fast-growing media brand and shop that makes watches accessible to everyone. Over the past decade, founder Ben Clymer has grown HODINKEE into a thriving company of creatives. Our team now consists of writers, editors, designers, photographers, podcasters, engineers, and so many other key players who cement HODINKEE’s position as the most trusted source for watch news and products. HODINKEE’s goal is to bring readers and consumers the best in wristwatches in a way that’s approachable, authentic, honest, and fun.

By joining our exceptional HODINKEE team, you can help transform the watch industry by delivering a unique, superior, and customer-first experience.

As Director of Sales Operations & Training, your primary responsibilities include leading the sales operation function and training programs, as well as managing all sales tools and systems.

What You’ll Do

  • Lead and manage operational function of the sales teams in VIP & Retail, including owning and managing sales tools and systems and closely liaise with tech and product teams to ensure ideal integration

  • Lead and develop sales training programs including onboarding and product knowledge 

  • Oversee VIP & Retail budget management, working closely with EVP and the Finance team

  • Lead and develop retail operations in collaboration with Director of Retail, and managing Retail Operations Manager

  • Partner with the data team to understand sales performance and trends as it relates to efficiency and efficacy of sales tools, systems and training programs

Who You Are

  • A values-driven team player – approachable, authentic, honest

  • Able to be agile in an ever-changing, fast-paced environment

  • Able to work both autonomously, and in a cross-functional, highly collaborative environment

  • Able to manage time and organize projects with excellent attention to detail

  • Able to present ideas and influence action at a senior leadership level

  • Previous experience in relevant client experience field

  • Expert proficiency in POS and CRM systems

HODINKEE provides a fast paced, dynamic culture where you can excel in your career while still maintaining a work life balance. Ideal candidates are comfortable navigating challenging forces in a fast-paced environment with significant change; employing only the most effective processes which will enable the organization to innovate and grow. 

At HODINKEE, diversity, inclusion & belonging are valued at our core, sparking, and enabling us to do good for our associates, customers, and communities. We nurture an environment that attracts and develops talent from all backgrounds and experiences and empower our associates to do great work by creating a culture that values diverse perspectives, fosters collaboration, and encourages innovative ideas – and are routinely recognized as one of the best companies to work. Successful employees at HODINKEE embraces new challenges, to generate new insights, drives high-impact results, motivates others, creates followership, and maintains a high bar for success, while fostering an environment of trust, collaboration, and accountability. 

HODINKEE is proud to be an Equal Employment Opportunity Employer.

(Note: If you are invited to interview for a position with us and you require a reasonable accommodation during the interview process, please inform your recruiter that you will need a reasonable accommodation and identify the accommodation, if possible, when you are contacted to schedule an interview).

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