HODINKEE – Client Service Coordinator
Who We Are
HODINKEE is a fast-growing media brand and shop that makes watches accessible to everyone. Over the past decade, founder Ben Clymer has grown HODINKEE into a thriving company of creatives. Our team now consists of writers, editors, designers, photographers, podcasters, engineers, and so many other key players who cement HODINKEE’s position as the most trusted source for watch news and products. HODINKEE’s goal is to bring readers and consumers the best in wristwatches in a way that’s approachable, authentic, honest, and fun.
By joining our exceptional HODINKEE team, you can help transform the watch industry by delivering a unique, superior, and customer-first experience.
Our Client Services Coordinator is a crucial part of our Client Services team — _a champion at task management, a get-it-done work ethic in their desire to jump in and help and a key role in helping HODINKEE in meeting their goals. He or she will learn our business from the ground up, from buying watches to selling watches. He or she will start out by learning the fundamentals of what powers our stellar client experience, with a clear path towards becoming a Client Services Specialist.
This role requires someone who can back up their enthusiasm with stamina and results. It is perfect for someone who's fresh to the eCommerce space, willing to tackle some long hours, and wants to work their way up into a fully commissioned sales position
What You’ll Do
In this role, you will…
Being a key contributor of our team meetings and exceeding our monthly goals
Developing a strong understanding of HODINKEE’s overall workflow and policies in order to best serve the customer
Gaining a comprehensive knowledge of the products we sell, the systems we use, the procurement process, the sales process, and post-sales support processes.
Responding to emails and chats in a timely manner, processing initial offers and final offer acceptances, creating shipping labels, building, and sending invoices, answering phones, and facilitating cross-department communication to elevate the client experience.
Assisting in the creation of processes and workflows that enhance the team’s ability to provide a uniquely better and world class experience.
Exercising discretion and independent judgment when acting on behalf of the company to solve any issues presented by clients.
Who You Are
Proven experience focused on customer experience, sales, or sales operations
Proficiency with Google Workspace Apps and Microsoft Office
Comfortable multi-tasking and problem-solving in a fast-paced environment
The ability to focus on goals while keeping customer experience at top of mind
A lack of fear of asking questions
Experience with eCommerce, luxury items, and CRM software is a bonus.
HODINKEE provides a fast paced, dynamic culture where you can excel in your career while still maintaining a work life balance. Ideal candidates are comfortable navigating challenging forces in a fast-paced environment with significant change; employing only the most effective processes which will enable the organization to innovate and grow.
At HODINKEE, diversity, inclusion & belonging are valued at our core, sparking, and enabling us to do good for our associates, customers, and communities. We nurture an environment that attracts and develops talent from all backgrounds and experiences and empower our associates to do great work by creating a culture that values diverse perspectives, fosters collaboration, and encourages innovative ideas – and are routinely recognized as one of the best companies to work. Successful employees at HODINKEE embraces new challenges, to generate new insights, drives high-impact results, motivates others, creates followership, and maintains a high bar for success, while fostering an environment of trust, collaboration, and accountability.
HODINKEE is proud to be an Equal Employment Opportunity Employer.