Head of Revenue Operations 

About Spectrum 

Spectrum Labs, the leader in AI and Natural Language Understanding (NLU) delivers highly scalable, real-time insights on user-generated content which helps clients capture valuable customer data (customer interest, intent, affinity, loyalty, etc.) and utilize automation to create incremental revenue and maintain the health of social communities anywhere consumers and brands interact.

About the Role

We are looking to hire our first Revenue Operations lead to support the next phase of Spectrum’s go-to-market strategy and growth. This role will report directly to the VP of Revenue and Partnerships and work closely with many cross-functional teams. As Head of Revenue Operations, you will be responsible for creating and executing a cohesive Rvenue Operations strategy for Spectrum Labs.

Responsibilities:

  • Building a team of revenue operations specialists responsible for go-to-market, measurement, planning, and strategy

  • Deep understanding of industry-specific trends and landscapes

  • Own the Go-To-Market Tech stack, perform audits, gap analyses, selection, implementation, and ongoing management of tools & platforms

  • Help craft ABM Strategy: empower Marketing & Sales teams to execute and iterate on ABM campaign creation

  • Create & Execute CRM strategy: take the “what” you and leaders create, and teach the “how”

  • Own forecasting & Pipeline: collaborate with Heads of Marketing & Sales to accurately forecast

  • Create and manage our compensation plans 

  • Provide analytical thought leadership for GTM teams, delivering actionable insights to establish strategic operational priorities

  • Develop processes, workflows, and incentive programs to help increase business performance and team motivations

  • Work closely with Sales and cross-functional teams to monitor business strategies, revenue growth, and KPIs

  • Own the enhancement, implementation, and adoption of the GTM technology stack items & processes 

  • Operate as a trusted advisor to GTM teams on projects designed to increase revenue, team productivity, and operational efficiency

Requirements:

  • 5+ years of experience in a B2B sales/revenue operations or strategy role; experience in mar-tech / AI or at a fast-growing are a plus

  • Experience building Revenue Operations teams from the ground up

  • Creative problem solver, keen business sense, and ability to identify areas of opportunity, develop solutions, and execute with a high degree of autonomy

  • Strong analytical, operational, problem solving, planning, time management, and project management foundation 

  • Highly proficient in financial modeling, revenue modeling, sales approaches, and reporting

  • Excellent written and verbal communication, interpersonal, and negotiation skills

  • Ability to work both collaboratively and independently

  • Experience with:

    • GTM tech stack management (audit, gap analysis, selection, implementation, ongoing management)

    • Onboarding processes

    • Marking Ops (drip campaigns and attribution)

    • Data governance & insights (design, deliver and automate dashboards to act as a “single source of truth” answer for all GTM data in the business)

    • Forecasting/pipeline management

    • Quota management

    • Lead scoring

    • Comp plan design/management

    • Headcount planning

  • Expert-level knowledge of Salesforce and CRMs

  • Proficient in Outreach, Salesloft, Hubspot, and BI tools