Summary:
The Compliance Manager, Consumer Operations, will support Reprise Financial regarding compliance obligations required to scale the company’s consumer operations from 17 states to 40 states over the next six months. This role reports to the Chief Compliance Officer and will serve as a subject matter expert to the company in the areas of consumer protection, data protection and privacy, and Bank Secrecy Act requirements. The Compliance Manager, Consumer Operations will identify compliance requirements, detect compliance risks, and formulate actionable compliance strategies to minimize compliance risks and support business objectives and initiatives.
Essential Duties:
· Delivering and managing key elements of the company’s Compliance Management Program, including monitoring and testing, complaints, training, and policies and procedures.
· Providing regulatory compliance oversight for business processes or functional areas involving various aspects of federal and state consumer financial protection, data protection and privacy, and Bank Secrecy Act requirements.
Building and scaling monitoring and testing programs and reporting on the company’s performance in key compliance management areas to senior management on a regular basis.
Collaborating with internal and external business partners and stakeholders to operationalize compliance and regulatory requirements.
Keeping abreast of regulatory changes or other developments in the financial services industry that impact the company and its consumer operations, and proactively updating the company’s processes and policies as needed.
Evaluating and assessing data and other metrics for analytics and trending for distribution to senior management and other purposes.
Assisting with the development of company operating procedures, applicable policies, and consumer-facing communications.
Other duties as assigned.
Education & Experience:
Bachelor’s degree in business administration or equivalent field
At least 5+ years of Regulatory Compliance, Audit, Risk Management, or similar experience in a regulated consumer financial services organization. Experience with consumer financial services organization subject to state supervisory and regulatory authority preferred, but not required.
In-depth knowledge of relevant laws, regulations and industry standards pertaining to consumer protection, data protection and privacy, and Bank Secrecy Act requirements, including but not limited to, the Truth in Lending Act (“TILA”), the Fair Credit Reporting Act (“FCRA”), the Federal Trade Commission Act (“FTC Act”), the Equal Credit Opportunity Act (“ECOA”), the Military Lending Act (“MLA”), the Fair Debt Collection Practices Act (“FDCPA”), the Gramm Leach Bliley Act (“GLBA”), and state equivalents
Professional certifications (e.g., CCEP, CRCM, CIA, CAMS) preferred, but not required.
Experience with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and experience with on-line research systems and databases.
Core Competencies:
Ability to multitask and manage competing priorities and projects under demanding deadlines.
Superior oral and written communication skills.
Strong research skills and experience with root cause analysis to identify appropriate solutions.
Demonstrated experience in developing and implementing regulatory compliance controls and constructing and executing tests of regulatory controls (e.g., evaluating the adequacy of control design and effectiveness).
Self-starter with excellent organizational skills and the ability to work independently and as part of a team.
Strong critical thinking and analytical skills, with a proven ability to solve problems and offer solutions and drive and achieve result.
Demonstrated ability to proactively identify issues and ensure timely escalation of issues and concerns as appropriate.
Capacity to adapt to fast-paced environment and learn quickly.