Sales and Retention Director

Job Description

In this pivotal role, the Sales and Retention Director is responsible for leading a dynamic sales team toward achieving quarterly iMRR bookings with existing SMB accounts and nurturing profitable long-term relationships to maintain and grow revenue partnerships. The Sales and Retention Director will be charged with the delivery of sales and retention targets and guiding the team’s overall monthly and quarterly performance.

This includes:

Providing mentorship and guidance to team members
Conducting regular performance evaluations and feedback sessions
Identifying skill gaps and organizing relevant training programs
Fostering a culture of continuous learning and improvement

The ideal candidate will showcase a comprehensive grasp of the IT advisory/telecommunications sector, combined with a steadfast commitment to integrity.

Core Responsibilities

Hire, train, and mentor a team of Retention and Account Management professionals.
Set sales and retention targets and monitor team performance to ensure goals are met.
Create and execute retention strategies to minimize client churn and maximize lifetime value
Provide detailed and accurate sales forecasting.
Personally engage in key strategic sales and ongoing customer success.
Collaborating with senior executives to execute a sales goal for the region.
Developing specific plans to ensure growth both long and short-term.
Develop and continue to optimize sales pipeline and forecast process with a focus on predictability.
Track sales and retention metrics, reporting on performance to senior management.

Qualifications & Experience

Minimum of 3 years of experience in sales management, including client retention responsibilities, preferably within the technology sector.
Professional and assertive demeanor with a proven record of leadership and reliability.
Superior analytical, strategic, and critical thinking abilities.
Excellent communication skills, both written and oral.
Competitive edge, complemented by innovative and decisive problem-solving skills.
Ability to foster a cooperative and results-driven team environment.
High intellectual curiosity and adeptness in managing ambiguous situations.
Independent working capability, requiring minimal supervision.
Adaptability and resilience in a fast-paced and energetic workplace.
Consistently delivers timely, accurate, and usable information.
Outstanding time management skills, emphasizing organizational abilities and multitasking.

Requisite Abilities and/or Skills:

Bachelor’s degree from an accredited college or university
Strong understanding of UCaaS, CCaaS, PaaS, data center and telecommunications
Minimum 2 years of proven success in consultative selling
Disciplined in the use of CRM tools for forecasting and sales activity tracking
Windows PC experience and Microsoft Office proficiency
Located in Philadelphia, Nashville, Northern New Jersey, SoCal, Salt Lake City, Denver, St Louis, Atlanta or New York.

Who We Are:

Bluewave, a private equity-backed company, is an advisory and sourcing partner transforming how companies acquire and manage technology solutions. Our team of technology experts and analysts, leveraging our proven approach, guides businesses of all sizes to make well-informed technology decisions. Specializing in modernizing the IT and telecom infrastructure, Bluewave partners with proven cloud, colocation, network, security, and CX providers to develop the best solution while maximizing technology investments and ensuring long-term success. Learn more at www.bluewave.net

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.