Commission Experience Specialist
Key Skills: Attention to detail | Effective Communications | Customer Service

Job Summary

At Bluewave, the Commission Experience Specialist, reporting directly to the Commissions Manager, is responsible for the research and resolution of Commission Inquiries. The primary responsibility would be to work with our supplier and Technology Services Distributors (TSD) to ensure we are receiving commissions as expected. The individual in this role should be a self-motivated team player who thrives in a fast-paced environment, focused on revenue assurance.


Core Responsibilities

• Receives commissions inquiries from Partners and Sales Reps via different forms of communication (email and phone), logs the issue into the inquiry tracking database for tracking actions necessary to resolve the issue.
• Opens proactive inquiries from our order reconciliation process for commissions that we were expecting and didn’t receive.
• Performs all necessary research to confirm commissions are due, and work with suppliers and TSDs via their processes, to ensure a true-up of commissions.
• Proficiency in working in a fast-paced, complex, dynamic, multi-cultural business environment.
• Excellent organizational and time management skills.
• Attend job-related training, as well as seminars that would enhance job performance.
• Performs other assigned tasks as required.


Qualifications & Experience

• Customer Service with a positive attitude a plus
• Email and office etiquette a plus
• Excellent communications skills
• Ability to work within a cooperative team environment as well as the ability to work independently.
• Quick leaners of Microsoft Office Applications and ERM Software
• Telecommunications Experience a plus

Location

Remote Position – unless close to a Bluewave Office and would like to work in an office.

Pay Range and Benefits:
Bluewave offers a competitive salary, comprehensive benefits plan including 401k with matching, flexible PTO.


Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Who We Are
Bluewave is a premier technology advisory and lifecycle management company with a comprehensive approach to optimizing clients’ ability to grow revenue, reduce costs, and improve efficiency. Bluewave streamlines the technology buying and management process for businesses of all sizes across the United States with four key services: Technology Assessment, Strategic Sourcing, Expense Management, and Operations Support. Specializing in modernizing the IT and telecom infrastructure, Bluewave partners with proven cloud, network, security, and collaboration service providers to develop the best solution while maximizing the clients’ technology investment. Learn more at www.bluewave.net.