Senior Account Manager

About Polimorphic:

Polimorphic builds AI-powered tools that streamline the work of local governments and improve the resident experience. From automating services with chatbots and voice lines to digitizing forms and improving internal workflows, we help local governments serve their communities better. We’re a mission-driven team passionate about delivering practical, impactful solutions.

We’re looking for a Senior Account Manager to lead strategic renewals, drive account growth, and build long-term relationships with government customers nationwide. You’ll be instrumental in defining and scaling our Account Management function—partnering closely with our Head of Customer Success and collaborating across Product and Sales to shape the future of customer engagement at Polimorphic.

This is a high-impact role that requires a balance of strategic thinking, relationship building, and a maker’s mindset. You’ll work hand-in-hand with Customer Success Managers to understand customer goals, prepare and lead QBRs, identify and execute upsell opportunities, and ensure our solutions continue to deliver measurable value year over year.

What You’ll Do

Revenue Ownership

Own retention and expansion strategy across your portfolio, driving strong renewal rates and net revenue retention.
Identify, scope, and pursue upsell opportunities, partnering with CSMs to uncover needs and collaborating with Sales on larger expansions.
Maintain accurate, proactive forecasts for renewals and expansions in Salesforce, contributing directly to company-level revenue planning.

Strategic Account Planning

Build and maintain structured account plans for each customer, including stakeholder maps, risk indicators, product usage, goals, and whitespace.
Own renewal timelines and shape contract scope to support expansion and customer goals, ensuring internal teams are aligned ahead of key decision points.
Partner with the Head of CS to standardize account planning processes and tools across the team.

Customer Engagement & Relationship Management

Own strategic customer conversations, including QBRs, to translate outcomes into value, surface new needs, and shape long-term account growth.
Build and maintain trusted relationships with department leaders, decision-makers, and executive sponsors.
Serve as the long-term strategic partner across the customer lifecycle—ensuring continuity, alignment, and shared success.

Cross-Functional Execution & Function Building

Manage contract renewals and expansions through to execution in coordination with Legal, Sales, and Finance.
Help define and build the Account Management function, including segmentation strategy, playbooks, and engagement cadences.
Collaborate with CSMs to ensure internal alignment and customer readiness ahead of renewal or expansion conversations.
Provide structured feedback to influence product roadmap, GTM strategy, and messaging.

Qualifications

5–8+ years of experience in SaaS Account Management, with at least 3 of those years being within the GovTech sector
Experience owning renewals and expansion for complex, multi-stakeholder customers.
Proven success in helping to build or scale AM practices, not just executing within a mature function.
Strong communicator who can navigate executive relationships with confidence and clarity.
Comfortable leading strategic conversations and aligning stakeholders around long-term goals.
Volunteer or professional experience within local government is a plus.
Demonstrated passion for emerging technologies and their real-world applications

Why You’ll Love Working Here

A mission that matters: Create technology that lets governments of all sizes deliver for the people.
Early-stage ownership with real impact on company trajectory.
A collaborative, transparent culture that values your voice.
Competitive compensation, equity, and benefits.