Requirements:

• Passion for health, fitness and assisting others

• Prior experience in a customer service position (fitness, food and beverage preferred) 

• Must have excellent written, verbal and non-verbal communication skills

• Ability to learn and be trained on all company software 

• Ability to positively engage with prospects/members by building relationships/rapport

• Results driven and a strong work ethic

• Team oriented

• Ability to problem solve 

• Ability to overcome objections through communication

• Physical demands that may include:

• Lifting up to 45lbs

• Walk through all areas of the club

• Climbing stairs

• Bending/lifting (picking up towels, cleaning, etc.)

Responsibilities:

• Fulfills members food and beverage orders in a timely manner

• Adheres to all health and safety guidelines

• Ensures that all products and materials are fully stocked and reports to management when orders should be placed

• Provides members with the nutritional information of all products

• Delivers excellent customer service through verbal and non-verbal communication

• Greets and welcomes all members and prospective members in a positive, upbeat manner

• Performs POS and Club Account transactions for members/guests

• Maintains and develops a keen understanding of all programs, products, and services

• Attends and engages in daily, weekly and monthly team meetings/huddles

• Works to resolve member issues or complaints in the utmost professional and courteous manner

• Upholds the cleanliness and safety measures set forth by the Fort AC leadership

• Serves as a key team member in the operations of The Fort AC

Schedule - This is a part-time (10-hour per week minimum) position which warrants a flexible schedule which includes AM/PM, weekend, and holiday shifts. Days and hours worked will be established upon hire.  Any and/all requests to change the schedule must be approved by management.