Patient Advocate Representative
Are you a compassionate individual with a knack for helping others? Join our dynamic healthcare eligibility company as a Patient Advocate! We are looking for highly motivated and nurturing candidates to assist hospital patients in navigating eligibility programs. If you have excellent communication skills and thrive in a fast-paced environment, we want to hear from you! Preferred candidates should have 1-2 years of experience with governmental programs and basic medical terminology. This exciting opportunity is based in Carrollton, Texas, offering competitive pay and benefits. Bilingual (Spanish) speakers are a plus, but not required.
What You'll Do:
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Ensure compliance with all state and federal HIPAA regulations.
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Conduct home and field visits as needed.
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Champion patients’ needs in securing government services.
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Collaborate with external government agencies.
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Demonstrate strong written and verbal communication skills.
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Provide top-notch customer service to patients, hospital staff, agency workers, management, and coworkers.
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Stay self-motivated, dependable, and adaptable in a dynamic environment.
Bonus Points For:
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Previous Medicaid experience
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Experience in a medical office or hospital setting
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Insurance verification experience
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Familiarity with hospital systems like EPIC, Cerner, or Citrix
What You Need:
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High school diploma or GED (some college preferred)
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1+ years of hospital experience
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Experience with state and federal programs
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Valid driver’s license
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Ability to lift at least 25 pounds
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Reliable transportation and proof of insurance
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Ability to pass a background check and drug screening
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Minimum 2 years of customer service experience, preferably in healthcare or a similar industry
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Basic office equipment proficiency (phone, fax, computer, email)
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Typing speed of at least 30 words per minute
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Bilingual (Spanish) is a plus
Why Join Us?
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We value and support our employees with comprehensive health, dental, and vision insurance.
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Plan for your future with our 401k option
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Work in a friendly and inclusive environment where your contributions make a real difference.