We are currently looking for an inside sales and customer service representative. The inside sales representative is responsible for servicing the customer and entering orders/credits. You will find appropriate solutions to issues and provide complete and accurate solutions in an efficient and timely manner.

 

ADVANTAGES

Competitive salary $40,000-$50,000 DOE

Stimulating work environment;

Schedule: 8:30AM-5PM

Hybrid work (home 2 days a week / office 3 days a week – set days) after probationary period

Generous Employer Contribution to Health Insurance

Starting at 2 weeks accrued vacation in the first year and 5 days of sick leave

 

RESPONSIBILITIES

Key Responsibilities and activities

• Enter and process orders and defective claims/returns.

• Relationship building with customers, represent the company in a professional and courteous manner.

• Find appropriate solutions for our customers.

• Liaise directly with Sales Managers/Representatives providing information and support.

 

Inside Sales

• Have extensive product knowledge through training

• Work with all personnel and outside contacts to satisfy clients’ needs and achieve company goals

• Inform customers of upcoming promotions, product launches

• Upsell whenever possible

• Review back orders and proactively propose alternative solutions to customers

• Complete sales reports and gather data requested by the respective sales manager within the provided deadlines

• Analyze data requested by the sales managers to help achieve the territory’s targets

• Participate in department meetings and take responsibility for sales improvement initiatives and other assigned action items

• Assist sales managers and supervisor on an as needed basis

 

QUALIFICATIONS

Experience / Skill Set Required:

• Experience in a similar position (at least 2 years) or Business Administration

Knowledge of SAP (asset)

• Sales quotes and upselling

• Proven customer service skills

• Ability to work in a dynamic environment

• Great attention to detail and organizational skills

• Bilingual a plus (French and English or Spanish and English)

• Computer proficiency and knowledge of Microsoft Office