Who is Intrepid Fiber Networks: 

At Intrepid, our mission is to deliver reliable, secure, high-capacity fiber connectivity to communities throughout the United States to meet the broadband demands of the future.  We are innovating toward a world where last-mile fiber connectivity is standard for communities everywhere. Intrepid is a Brookfield Infrastructure portfolio company led by established telecommunications executives with over 100 years of combined experience in the industry.  With a committed owner and a strong asset base, Intrepid is well positioned for growth. 

 

Role Summary: 

The Market Manager is responsible for supporting day-to-day in active markets to ensure all activity required in support of successful customer installation and trouble resolution are resolved in a prompt and timely manner as outlined below. 

 

Responsibilities: 

  • Work directly with install and repair vendors to resolve any day-to-day issues 

  • Work directly with ISP on any rescheduling opportunities or coordination 

  • Ensure all daily scheduled install and repair activities are completed per schedule 

  • Work directly with 3rd party NOC as needed / to resolve any day-to-day issues 

  • Maintain installation materials inventory for install and repair vendors and order as needed 

  • Perform quality audits on work completed by install and repair vendors 

  • Task audits 

  • Field audits 

  • Support Intrepid Fiber field technicians with consumable and materials inventory and order as needed 

  • Screen service requests to determine network status of in-home and network devices 

  • After hour support: respond to network outages, emergency restoration activities, and in support of maintenance activities 

  • Ensure response and repair intervals are met 

  • Assist in coordination / resolution for network outages 

  • Engage with and manage third party partners that are responsible for the oversight, restoration, and recovery of the network 

  • Troubleshoot system failures and outages on the network and work to restore in an expeditious manner 

 

Qualifications: 

  • Self-starter / can operate independently and make sound decisions as it relates to support of customers and network 

  • Understanding of networking and equipment as well as network architecture and topologies 

  • Must be able to understand, read, and interpret construction documents – (network diagrams / as-builts) 

  • Understanding of all facets of OSP, including construction methods, materials used, and how to diagnose network outages 

  • Able to maintain a customer and network health focus 

  • Can manage difficult or emotional customer situations and responds promptly to customer needs with a focus on solving conflict, not blaming 

  • Understands and prioritizes safety by observing safety and security procedures, determining appropriate action beyond guidelines, and reporting potentially unsafe conditions 

  • Ability to occasionally lift and/or move up to 75 pounds 

  • Ability to work Tuesday through Saturday 

  • Some local travel will be required 

This position has been filled. Would you like to see our other open positions?