ABOUT US

We at Intrepid Fiber believe everyone has the right to access the Internet, no matter where they live or their socioeconomic status. Our vision is to become the nation’s most prolific developer of fiber-to-the-home infrastructure.  Intrepid is working with local municipalities to integrate the digital infrastructure necessary to afford consumers more choices, more accessibility, and better value by connecting to the Internet services that enable them to live their best lives.

 

For more information, please visit our website at:

https://www.intrepidfiber.com

 

SUMMARY

The Operations Manager is responsible for analyzing data and processes and implementing corrective actions that support the day-to-day operations in active markets.  This role will ensure that timely reporting and corrective actions are in place to drive superior operational performance for our customers.  This position will take a lead role in creating the processes, procedures to support our commercial business as well as managing the commercial installations when the commercial business unit launches.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES: What will you be doing?

  • Work directly with the Installation Manager and Operations Director to resolve any day-to-day issues
  • Analize, report on and implement corrective actions for:
    • Daily incomplete service orders
    • Service Tickets
    • Rescheduled service orders
  • Complete capacity planning for residential and commercial customers and work with vendors on staffing plans
  • Perform auditing on vendor invoices
  • Quality and Compliance
    • Audit daily installations and take corrective actions
    • Perform field inspections and take corrective actions
  • Ensure all daily scheduled install and repair activities are completed per schedule
  • Maintain installation materials inventory for install and repair vendors and order as needed
  • Support the Operations Director and Installation Manager by performing the following functions as needed:
    • Call customers to reschedule missed and delayed appointments
    • Call customers to confirm appointments
    • Assign workorders in our service order system
    • Schedule service drop appointments with customers
  • Ensure response and repair intervals are met
  • Engage in on-call rotation and support weekend and after-hours installations and repairs
  • Lead and manage network outages, including running the conference call, dispatching technicians and repair vendors
  • Provide operational metrics and reporting to the senior leadership team

 

COMPETENCIES: What do you bring to the team?

  • Self-starter / can operate independently and make sound decisions as it relates to support of customers and network
  • Understanding of networking and equipment as well as network architecture and topologies
  • Must be able to understand, read, and interpret construction documents – (network diagrams / as-builts)
  • Understanding of all facets of OSP, including construction methods, materials used, and how to diagnose network outages
  • Able to maintain a customer and network health focus
  • Can manage difficult or emotional customer situations and responds promptly to customer needs with a focus on solving conflict, not blaming
  • Understands and prioritizes safety by observing safety and security procedures, determining appropriate action beyond guidelines, and reporting potentially unsafe conditions
  • Ability to work Monday through Friday. Potential on-call work on weekends and after hours
  • Some local travel will be required

 

PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 50 pounds.

 

BENEFITS: What do we bring to our employees?

  • Medical Plans: Various options, including high-deductible plans with lower premiums. Preventive care is covered at 100%, and you have access to a wide network of providers.
  • 401(k) Plan: Includes a company match to help you save for retirement.
  • Employee Assistance Program (EAP): Provides support for personal and work-related issues.
  • Paid Time Off (PTO): Starts accruing on your first day.
  • Additional benefits can include Dental and vision insurance, life and disability insurance, company vehicle or mileage reimbursement, and other perks.

Intrepid Fiber is an Equal Opportunity Employer. We celebrate and value diversity and are committed to creating an inclusive environment for all employees.

This position has been filled. Would you like to see our other open positions?