Tactical Gear Customer Service Professional

 

Who We Are

 

RTS Tactical is a rapidly growing Body Armor and Tactical Gear Manufacturer based out of Miami, Florida. RTS Tactical was born and brought to life with one mission, and that is “to serve those who serve”. We endeavor to build the confidence of our Men and Women in Uniform who wear our equipment to Be Fearless and Proud of their mission.

 

The industry is constantly advancing to better, lighter, and more reliable protection. Our Customer Service Department aims to provide stronger and more committed service to our customers!

 

In light of our recent growth, RTS Tactical is expanding and we are seeking a highly talented, motivated and goal-oriented Customer Service Professional to join our team.

 

Who We Are Looking For

 

At RTS Tactical, we are dedicated to fostering a culture of innovation, excellence, and inclusivity. We believe in investing in our employees, offering opportunities for growth and development while working together to push the boundaries of what's possible in ballistic manufacturing. If you share our passion for excellence and are ready to make a meaningful impact, we would love to hear from you. 

 

We are on the lookout for a Customer Service Representative who embodies our core values of precision, reliability, and exceptional service. Our ideal candidate is someone who not only understands the importance of our mission—to enhance safety and performance through superior ballistic products—but also strives to ensure that every interaction reflects our commitment to excellence. 

 

Job Responsibilities

 

  • Customer Inquiry Management: Serve as the first point of contact for customer inquiries via phone, email, and live chat. Provide timely and accurate responses to questions regarding products, services, pricing, availability, and specifications.

  • Order Processing: Efficiently process customer orders from initiation to completion. This includes order entry, monitoring order status, handling modifications, and ensuring timely delivery.

  • Issue Resolution: Address and resolve customer issues, including complaints, technical problems, and any other service-related challenges. Follow up with customers to ensure satisfaction with the resolution.

  • Product Knowledge: Maintain an in-depth understanding of the company’s products, technologies, and services. Continuously update this knowledge to provide customers with current and comprehensive information.

  • Feedback Collection: Actively solicit feedback from customers regarding product quality, service experience, and overall satisfaction. Use this feedback to suggest improvements to internal teams.

  • Account Management: Build and maintain positive relationships with customers. Understand their needs and preferences to tailor service and support, enhancing customer loyalty and retention.

  • Documentation: Accurately document all customer interactions, transactions, comments, and complaints in the CRM system for future reference and to enhance service continuity.

  • Policy and Procedure Compliance: Adhere to company policies and procedures related to customer service, order processing, and privacy. Ensure compliance with industry regulations and standards.

  • Team Collaboration: Work closely with sales, technical, and logistics teams to ensure a seamless and positive customer experience. Communicate customer feedback to relevant departments for continuous improvement.

  • Continuous Improvement: Participate in training and development opportunities to improve personal skills and contribute to the enhancement of team performance. Stay informed about industry trends and best practices in customer service.

  • Sales Support: Assist in identifying sales opportunities through customer interactions. Provide support to the sales team by facilitating introductions, providing product information, and contributing to sales strategies.

  • Product Support: Offer basic technical support for products, guiding customers through troubleshooting steps or escalating complex issues to the appropriate technical teams.

 

Skills and Qualifications

 

  • Passionate Communicator: You have the ability to articulate complex product information in a clear and engaging manner. Your communication skills allow you to build rapport with customers, providing them with confidence and a deep understanding of our products and their applications.

  • Proven experience in customer service, ideally within a manufacturing or technical field.

  • Problem Solver: With an analytical mindset, you approach customer inquiries and challenges with a solution-oriented perspective. You're adept at diagnosing issues and providing effective resolutions in a timely manner, ensuring customer satisfaction and loyalty.

  • Detail-Oriented: You possess a keen eye for detail, ensuring that every customer interaction is accurately documented and followed up on. Your organizational skills allow you to manage multiple inquiries simultaneously without compromising on the quality of service.

  • Tech-Savvy: Proficiency in modern customer service platforms and CRM software is essential. You're comfortable navigating and utilizing technology to streamline processes, manage customer data, and enhance the overall service experience.

  • Team Player: Collaboration is at the heart of our success. You're a team player who thrives in a supportive and dynamic environment, sharing insights, and continuously learning from colleagues to drive improvement and innovation in our service delivery.

  • Industry Enthusiast: While not mandatory, a keen interest in the ballistic manufacturing industry, its technologies, and products is a significant plus. Your enthusiasm for the sector will enrich your interactions with customers and enable you to advocate for our products with genuine passion.

  • A hard work ethic, positive attitude, and coachable demeanor.

  • Ability to comfortably work in an environment that involves firearms.

  • Must pass a background check.

 

What's In It For You



  • Career growth and advancement opportunities

  • Great training in products and familiarity

  • Supportive environment

  • Young energetic team with lots of ambition

 

Pay Range:

$15 - $17 per hour

 

Benefits:

  • 401K with company matching

  • Generous PTO plan and holidays

  • Medical Insurance

  • Life Insurance

  • Vision and Dental Insurance

This job is currently not open for applications. Would you like to see our other open positions?