Assistant General Manager

Located just off Highway 280 in Menlo Park, Sharon Heights Golf & Country Club has been one of the top private golf and country clubs in the United States since opening in 1962. We have a proud history of providing excellent food, service and experiences to our members.

Why work here?

Scholarship program for Education/Tuition assistance for yourself or child (Available after 90 days employment & during scholarship program term.)
A company who really cares about its team members. During our 2.5 month shelter-in-place we made sure no employee was furloughed and that all team members received their full wages.
Health benefits including medical, dental, vision
Paid Time Off
Holiday Bonus
401K after 1 year of employment (2% matching)
Meals provided Wednesday through Sunday

Assistant General Manager Overview: The Assistant General Manager (AGM) of Sharon Heights Golf and Country Club is a key leadership position that is an Executive Team member and will be responsible for the oversight and performance of several areas of the Club, including Food and Beverage, Banquets and Events, Building Maintenance, Recreation, and Housekeeping. The successful candidate will be a dynamic and visible leader, with a track record of accomplishment in team building and training in luxury hospitality/Club environments. The AGM will develop, articulate, and implement clear operating plans designed to enhance the member experience at SHGCC. The AGM will also be responsible for overall operations in the absence of the General Manager/Chief Operating Officer. The AGM will be given the opportunity to train under a GM/COO keenly focused on developing and preparing them for a career as a GM.

Candidate Profile:

Preference multi-faceted private Club/Hotel experience, ideally inclusive of golf, comprehensive food and beverage, and recreation/athletics components. Existing Assistant General Manager, Director of Operations or Clubhouse Manager preferred.
Innovate through creative and industry leading programming while ensuring complex and multi-departmental operation delivers best-in-class experiences in all areas.
Drive efficiencies of Club while driving member value.
Be highly confident and comfortable dealing with high profile members and guests, exuding a sense of style and sophistication commensurate of membership.
Ability to integrate into a large Executive team and possess the skills to manage effectively through others.
Manage a fast-paced environment, workflows change and move rapidly, quickly adapt to new circumstances, or juggle multiple daily tasks and deadlines.
Able to demonstrate personal interests reflecting the offering of Club membership (i.e., golf, aquatics, tennis, fitness, children’s programming, food, and beverage).

Professional Qualifications:

Demonstrate a creative, entrepreneurial, and innovative approach to the operation of the club with the overriding objective of continually improving the member experience.
Strong luxury hospitality background with a verifiable track record of financial and experiential success.
Must be a driver for enhanced and innovative member programming.
Able to retain top talent while developing training and ascension plans for all direct and one-down reports.
Inspirational and motivational leader for a high performing team.
Excellent Food and Beverage knowledge, with experience in developing five-star dining programs commensurate with Club stature.
Pro-active, strategic thinker, with the ability to treat the business as if it were their own while being aware of the needs of all stakeholders.
Open minded to governance priorities and expectations, confident when delivering messages to Committees and Board, ability to be an educated and confident thought-partner with relevance to Club trends, opportunities, and operations.
Must be proficient in wine and beverages, ideally Sommelier level experience and/or qualifications.

Leadership:

A genuine and authentic style that is humbly confident, with the ability to display empathy while still holding team members accountable.
Ability to lead with intellectual and emotional maturity, demonstrating a personal philosophy of life and work habits, practicing consulting supervision.
Models a culture of learning through personal development, displaying expectations to team by living them.
Seeks to gain experience in Board and Committee settings with a goal of preparing to be a General Manager, working with GM/COO on developing a plan to monitor progress.
Intelligently monitors and manages employee morale.
Ability to quickly build rapport with key stakeholders (Board Members/Committees/Executive Team/Local community).
Have knowledge of best practices in luxury hospitality employee culture and be able to model at SHGCC.
Prepared to partner with HR to foster and develop talent.
Ability to create a sustainable culture of learning and development for all employees.
Requires excellent listening skills and an ability to understand complex and competing perspectives.
Be an inspirational leader and figure who openly connects with employees, members, and leadership team.
Operates with a high degree of integrity and ethical behavior.
Furthers own continued development as club management professional as a member of CMAA. Participate in continued education, seminars, and conferences, with the approval and advice of the GM/COO.

Operations:

Ensure best-in-class luxury product with a relentless eye for product and service detail.
Develop elevated programming specific to member-experience with a focus on exceeding expectations.
Ensure relationships with members and employees are strong- member connection is critical.
Ability to set forth and deliver world class standards of quality, operation, and service.
Strategic focus on long-term development and vision, work in conjunction with GM/COO on defining plans for each area of operations.
Able to drive results and initiatives in partnership with governance structure and effectively lead committee meetings while delivering on expectations.
Maintain an awareness of similar Clubs and current trends in the luxury club environment. including unique and dynamic programming for food and beverage, golf, recreation, and other ancillary activities to both drive revenue potential and enhance overall member experience.
Ability to balance fiscal responsibility with delivering a premier luxury hospitality experience throughout the Club.
Strong ability to monitor and control labor expenses while never sacrificing quality.
Comfortable at interpreting and analyzing data and financial reports as well as explaining discrepancies between actuals and budgeted performances and corrective actions taken monthly.
Works with CFO to assess business levels and implement cost saving programs through procurements and purchasing.
Monitor safety conditions and employees’ conformance with safety procedures; updates emergency plans and procedures and assure HR that effective training for these programs is conducted in all departments.
Receives and resolves complaints from Club members and guests.
Serves as a club representative within the community.
Enthusiastically embrace member contact and be comfortable in one on one and group settings.
Stay current with trends in food and beverage, luxury hospitality, and elite Clubs, consistently benchmarking against the best in the business to position SHGCC as the premier Club experience in the peninsula.
Keep GM/COO informed of all potential problems and activities related to operations running smoothly and effectively.

Requirements:

A minimum of 5 years of Club leadership experience, with a minimum of 10 years of hospitality management experience.
Previous management experience in a high-end, luxury hospitality environment, with preference given to 5-Star Hotels and Platinum/Distinguished Clubs.
Exceptional food and beverage experience and knowledge.
Preference shown for CCM, CCE, CEC, CFBE, CS, or other applicable designations.
Excellent leadership abilities, presentation skills, and problem-solving ability; exposure to data analytics and assessing performance are a plus.
Excellent ability to prioritize, multi-task, and follow-through.

Salary and Benefits: Salary is open and commensurate with qualifications and experience. The club will offer an excellent bonus and benefits package including association membership and typical CMAA benefits.

Work Schedule/Hours: Regular scheduled hours but must be flexible to work outside of normal business hours.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the club.

Sharon Heights Golf & Country Club is an Equal Opportunity Employer: Sharon Heights Golf & Country Club is proud to be an equal opportunity workplace. Individuals seeking employment at Sharon Heights are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.