Blattner Technologies, the parent company of BOSS AI, is looking for the diamonds in the rough, the scrappers, those who are underappreciated and ready to conquer the world. Blattner Technologies provides competitive compensation, generous stock options, benefits, 401k, and a remote working environment for team members.
Blattner Technologies is searching for a Head of Professional Services with experience in the technology sector to join the team. As Blattner Technologies Head of Professional Service, you will provide the strategic vision and leads service delivery for Blattner Technologies Professional Services Organization. Reporting to the C-Suite, the leader is responsible for developing strategies and operations to deliver best-in-class services (i.e., consulting, implementation, and educational services) to help customers accelerate their Digitial Transformation. The Head of Professional Services works to build and scale a services business, in a bold, fast-moving, transparent, and values-led organization to enable customer and company success.
Blattner Technologies is in a rapid growth phase. For this reason, flexibility, analytical skills, and the ability to adjust tactical activities to align with evolving business strategies is a must.
If your professional experience aligns with the descriptions above, Blattner Technologies would like to hear from you.
In this role, your key duties will include the following:
Responsibilities
Develop strategic plans to build and evolve Blattner Technologies' product and transformational service offerings
Create service offerings aligned to enterprise and commercial market segments, including value positioning, the scope of services, collateral, and pricing.
Lead delivery of consulting, education, and implementation services to our customers, overseeing resource management, project delivery, and operational success metrics
Be accountable for services financial goals and metrics, including bookings, revenue, gross margin, and utilization
Own operational metrics, such as time-to-value, customer satisfaction, and on-time completion of projects.
Build and scale global service operations (i.e., people, process, systems, and tools) to deliver a best-in-class customer experience while building effective and efficient delivery methodologies
Act as an evangelist for services, assisting sales with selling and serving as an executive sponsor for our strategic customers
Develop and manage the partner strategy and ecosystem in partnership with our Channel team to maintain a global network of certified partners that deliver consistent quality
Requirements
Demonstrated progressive experience managing, leading, and/or delivering professional services
Experience with leading the implementation of AI/ML solutions.
Proven experience building and leading a team of 25+ people in a fast-paced, growing company
Demonstrated progressive experience with a subscription-based business model, delivering on-premises and SaaS solutions
Experience managing technical, cross-functional professional services teams (e.g., consulting, implementation, trainers, project managers) and delivery partners
Demonstrated experience building and scaling a professional services business with accountability for financial targets
Experienced with software development lifecycle (i.e., SDLC), agile, DevOps, software development tools, technologies (e.g., Docker, Kubernetes), and/or cloud platforms (AWS, GCP, Azure)
Superior communicator and strong relationship builder
Experience collaborating with international teams and remote team members
Experience with software implementation or consultative roles (or equivalent experience)
An ability to use data to analyze results and make data-driven decisions;
7+ years of management experience in Professional or Technical Services, preferably within a SaaS model
A passion for customers and a dedication to providing a best-in-class service experience
An ability to adapt quickly to new software and constantly changing business requirements
Experience recruiting, coaching, and developing team members
Background and expertise in building out new service capabilities to accommodate growth, scale, and global reach
Light travel may be required. We are hiring W-2 employees only and will not sponsor job applicants for visas at this time.