CMX1 powers everyday excellence in the world’s most trusted brands. We give enterprises a single, easy-to-use platform for automating quality, risk, and compliance—so they can more quickly and consistently deliver the quality, safety, and experiences their customers can trust (and have come to expect). For over a decade, our unrivaled suite of enterprise solutions have equipped businesses with a single source of truth from the front lines to the corporate office and across the entire supply chain. We serve customers in more than 160 countries and 40 languages with plans to rapidly grow the business, taking advantage of new investments and increased operational complexity in the industries we serve. That’s where you come in. 

Are you a problem solver who loves working with data and analytics? Do you enjoy understanding your customers’ need and finding creative solutions to their challenges? If so, then we have the perfect role for you!

As a Customer Success Executive, you’ll be a crucial member of our team, working with some of our most important and influential customers. You’ll lead several key accounts through the customer lifecycle, creating engaging experiences at every critical point.

But that’s not all – as a data-driven problem solver, you’ll be responsible for developing and executing strategic goals for our clients. By analyzing customer data, you’ll gain a deep understanding of their needs and challenges, and work with them to find innovative solutions that support the vision of CMX.

Whether it’s using analytics to identify new growth opportunities or leveraging customer feedback to improve our products and services, you’ll be at the forefront of driving success for our clients. So if you’re ready to take on a challenging and rewarding role that combines data, analytics, and customer engagement, then we want to hear from you!

This role can be at our HQ in San Diego or remote anywhere in the United States.

Job Duties and Responsibilities:

·       Accountable for Customer’s overall success with CMX, including renewals, adoption of CMX solutions, customer health, and satisfaction

·       Act as a trusted Customer point of contact throughout the Customer’s lifecycle, define a measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.

·       Effectively network within accounts in order to achieve successful execution of the customer's strategy and roadmap

·       Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals

·       Drive adoption of CMX Cloud products – using data to provide insights and progress from baseline through the maturity curve

·       Foster innovation by sharing resources and new ways your customers can use CMX solutions to advance their digital maturity

·       Identify Customer risk, and work with the extended CMX team to create and execute “get well” plans

·       Be the voice of the customer internally at CMX – sharing strategic use-cases, process improvements, and asks back into the internal ecosystem

·       Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers' success


Qualifications and Skills:

·       Bachelor’s Degree and/or relevant work experience

·       7+ years of Customer Success experience in Software as a Service

·       Passion for driving customer success and measurable outcomes

·       Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership

·       Strong consulting skills and proven results working as a trusted advisor to drive business value for clients.

·       Ability to prioritize, multi-task, and perform effectively under pressure

·       Exceptional organizational, presentation, and communication skills, both verbal and written

·       Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners

·       Tried effectiveness at leading and facilitating executive meetings and business review workshops

·        Validated experience with account planning & customer success plans

·       Effective at leading executive C-level discussions and presentations

·       Flexibility to travel (approx. 30%) 

This position has been filled. Would you like to see our other open positions?