The Senior Director, Membership plays a pivotal role in advancing the mission of the National PACE Association by developing a strategic plan for membership growth and engagement. The Senior Director leads the creation and execution of both short- and long-term strategies for expanding and retaining NPA membership, with an emphasis on reaching and supporting a more diverse member base that aligns with the evolution of PACE. Reporting to the Vice President, Member Engagement, the Senior Director leads member engagement, satisfaction, and the overall member experience.

Position Responsibilities 

To perform this job successfully, each essential duty and responsibility must be performed satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet organizational goals. 

  • Develops a membership strategy in alignment with the division and organization’s strategic objectives.  

  • Develop systematic and well-documented approaches to generate detailed membership reports and analysis, including statistics, updates, growth tracking, and retention insights to the Senior Leadership Team, CEO, and Board of Directors.  

  • Identify and advocate for improvements to the member value proposition, to ensure NPA membership remains relevant and valuable to a diverse and growing audience. 

  • Create and implement a membership engagement and scoring system to encourage and maximize organizational and individual members' awareness, use and value of NPA products and services. 

  • Cultivate long-term strategic relationships with industry alliances to create opportunities for membership expansion and collaboration. 

  • Create and implement innovative membership programs that target a broader range of potential members. 

  • Get to know and deeply understand our members and their needs to develop effective and data-driven strategies for member recruitment, engagement, retention, and success, drawing upon best practices and research from the field of member engagement to ensure a deep sense of belonging and loyalty. 

  • Iterate and develop strategies to raise the organization’s visibility, grow the membership pipeline, and utilize communication, marketing, and messaging strategies that resonate with members and prospects. 

  • Manage the membership team which includes the Director, Membership and the AMS Database Administrator.   

  • Other duties as assigned.  

HIPAA
This position is not authorized to access, utilize or view protected health information (PHI).

Knowledge, Skills and Abilities 

  • Management and leadership skills 

  • Knowledge of association membership 

  • Excellent interpersonal and networking skills 

  • Ability to prioritize the success of the organization over individual or team success. 

  • Strategic planning skills 

  • Excellent presentation skills 

  • Ability to identify long-term outcomes and create horizons, actionable milestones, and deliverables at the department level.  

  • Exemplifies the NPA norms and values  

  • Ability to prioritize the success of the organization over individual or team success. 

  • Effective time and work management skills. Ability to delegate. 

Requirements 

Education 

  • Bachelor’s degree or the equivalent work experience and or training.  

Experience 

  • A minimum of 5 years of experience in a similar role. 

 

Working Conditions 

Flexible, fully remote work arrangement, including telework, offered; proximity to Washington, D.C. area preferred. Small, fast paced team environment with moderate noise levels. Normal sitting and standing activities for an office environment. Use of phones and computers for extended periods of time. Utilize office equipment and communication technologies for conference calls and teleconference meetings/webinars. 

Compensation and Benefits

Full-time, exempt position with competitive salary based on experience and qualifications. Excellent benefits package; NPA pays 100% of the employee’s premium for Medical (HMO and HSA; PPO paid at HMO rate), Dental, Vision, Short-Term and Long-Term Disability coverage, AD&D coverage, and Long-Term Care coverage. Retirement savings plan. Generous paid time off program.

Apply Now

Applications should be submitted by Friday, December 20, 2024. Due to the large volume of resumes expected to be received, only those candidates selected for an interview will be contacted. If you need assistance or accommodations submitting your application materials, please contact us at hiring@npaonline.org.

 

 

NPA is an Equal Opportunity Employer

NPA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We strongly encourage applicants from underrepresented groups to apply.