Title: HR & Compliance Manager
Location: Atlanta or Delray Beach Area (U.S.)
Reports to: CEO

About Acorn Credentialing Solutions

Acorn Credentialing Solutions is a healthcare SaaS company modernizing provider credentialing, enrollment, payer directory management, and compliance. We support health systems, payers, telehealth, behavioral health organizations, pharmacies, and other regulated markets with a platform designed for accuracy, speed, and audit-ready transparency.

We are growing quickly and are now building the people and compliance foundation to support our next stage of scale.

Role Summary

Acorn is seeking a hands-on HR & Compliance Manager to own day-to-day HR operations while coordinating key elements of our compliance program.

This role will:

  • Lead employee lifecycle processes (hiring, onboarding, offboarding, HR administration, HRIS, benefits coordination).

  • Run recruiting operations in partnership with the CEO and hiring managers.

  • Maintain HR and people-related compliance (policies, trainings, documentation).

  • Support SOC 2, HIPAA, and payer/partner due diligence from an HR/people and documentation perspective.

  • Own light-weight accounts receivable operations to ensure invoices are issued accurately and on time, payments are tracked and applied, and overdue balances are followed up through a consistent collections cadence in partnership with the CEO and/or outsourced accounting support.

This is a builder role. You will inherit some existing processes and documentation, but you will be expected to formalize, operationalize, and improve them.

Key Responsibilities

1. Employee Lifecycle & People Operations

  • Own end-to-end onboarding and offboarding for employees and contractors:

    • Offers, background checks, pre-hire documentation, system access, and first-week coordination.

    • Role-based onboarding checklists (sales, product, operations, engineering, etc.).

    • Offboarding checklists, including access removal, documentation, and exit interviews.

  • Maintain and improve HR systems (HRIS, applicant tracking, and related tools) and ensure accurate, up-to-date employee records.

  • Coordinate payroll and benefits administration with internal stakeholders and external vendors.

  • Serve as a primary point of contact for day-to-day HR questions and support.

2. Recruiting Operations

  • Partner with leadership to define role profiles, job descriptions, and interview plans.

  • Post jobs, manage candidate pipelines, schedule interviews, and ensure a professional candidate experience.

  • Implement and maintain structured interview processes, including scorecards and feedback practices.

  • Track basic recruiting metrics (e.g., time-to-fill, offer acceptance, source effectiveness).

3. HR Policy, Culture & Performance

  • Maintain and update the employee handbook and HR policies (PTO, remote work, conduct, etc.) in line with company needs and employment regulations.

  • Support managers with performance conversations, documentation, and performance improvement plans where appropriate.

  • Help design and run light-weight performance review and feedback cycles that fit a high-growth SaaS environment.

  • Coordinate engagement and culture-building activities (all-hands, recognition, informal events).

4. HR Compliance & Employment Practices

  • Ensure HR practices and policies align with federal and relevant state employment laws (EEO, FMLA, wage and hour, etc.).

  • Manage required HR-related trainings and documentation (harassment, workplace conduct, etc.).

  • Maintain templates and processes for offer letters, confidentiality/IP agreements, and other employment-related agreements in coordination with legal.

  • Support investigations and resolution of employee relations issues with discretion and appropriate documentation.

5. Security, Privacy & Regulatory Coordination

  • Coordinate people-related aspects of SOC 2, HIPAA, and similar frameworks, including:

    • Onboarding/offboarding evidence (access control, acknowledgements, etc.).

    • Policy distribution and attestation tracking.

    • Security and HIPAA training completion records.

  • Maintain an organized, version-controlled library of HR, security, and compliance policies and procedures.

  • Support payer, provider, and partner due diligence and vendor assessments by assembling standard documentation (policies, org charts, training logs, etc.).

  • Track and maintain a simple compliance calendar for recurring obligations (training refreshers, policy reviews, evidence collection, external audits).

6. Process & Continuous Improvement

  • Map current HR and compliance workflows, identify gaps, and propose practical, scalable improvements.

  • Implement checklists, SOPs, and templates for recurring HR and compliance tasks to reduce errors and reliance on “tribal knowledge.”

  • Provide basic people and compliance metrics to leadership (headcount, turnover, hiring pipeline, training completion, etc.).

7. Accounts Receivable & Billing Operations 

Own the operational workflow for AR to support predictable cash collection and clean customer billing records. Responsibilities include:

  • Invoice issuance & accuracy

    • Generate and send invoices for SaaS subscriptions, implementations, and services based on executed agreements, SOWs, and renewal terms.

    • Maintain customer billing profiles (billing contacts, PO requirements, remittance details, invoice delivery preferences).

    • Ensure invoice line items align to contract terms (billing frequency, start dates, milestones, rate cards, renewal dates).

  • Collections & customer follow-up

    • Maintain a clear collections cadence (e.g., reminders at net-terms milestones) and ensure professional, consistent customer communication.

    • Track and escalate delinquent balances to the CEO with recommended next steps (executive outreach, project hold, revised payment plan, etc.) based on internal guidelines.

    • Coordinate resolution of billing disputes by partnering with delivery, client success, or sales to reconcile scope, milestones, and acceptance criteria.

  • Cash application & AR hygiene

    • Track incoming payments and coordinate cash application (matching payments to invoices) with bookkeeping/accounting support.

    • Maintain an AR aging view and weekly status reporting (current, 30/60/90+ days past due), including notes and owner/action for each delinquent account.

    • Support accurate revenue admin inputs (e.g., what has been invoiced, collected, or pending) to keep leadership visibility clean.

  • Process, controls, and reporting

    • Establish and document AR SOPs (invoice checklist, dispute handling, collections steps, approval thresholds).

    • Maintain basic segregation of duties/approvals (e.g., CEO approval for credits, write-offs, non-standard payment terms).

    • Provide simple AR metrics to leadership: DSO trends, % current, delinquent balance, collections status, and cash forecast notes.

This position is not a controller role; it is an operational owner for HR/compliance and AR workflow execution, partnering with the CEO and external accounting resources as needed.

Qualifications

Required

  • 5–8+ years of experience in HR / People Operations, with ownership of:

    • Onboarding/offboarding,

    • HR administration/HRIS,

    • Recruiting coordination/operations.

  • Experience working in a SaaS, technology, or high-growth startup environment.

  • Working knowledge of U.S. employment law and HR compliance.

  • Demonstrated experience maintaining or supporting:

    • HR policies and handbooks, and

    • HR documentation needed for audits or due diligence.

  • Strong process orientation; able to design, document, and improve workflows rather than just follow them.

  • High integrity and discretion; comfortable handling sensitive and confidential information.

  • Excellent written and verbal communication skills; comfortable working directly with executives and cross-functional teams.

  • Operational experience supporting invoicing and accounts receivable workflows (invoice preparation, customer billing administration, payment tracking, and collections follow-up) in a services and/or SaaS environment.

  • Comfort working with basic financial operational reports (AR aging, invoice registers) with strong attention to detail.

Preferred

  • Experience supporting SOC 2, HIPAA, ISO 27001, or similar compliance frameworks, particularly for people-related controls and evidence gathering.

  • Prior experience in healthcare, healthtech, or other regulated industries.

  • Experience setting up or optimizing HRIS and/or ATS tools in a growth-stage company.

  • Prior involvement in building HR programs from early-stage to more mature operations (10–100+ employees).

  • Experience partnering with outsourced accounting/bookkeeping resources and operating within basic internal controls (approvals, documentation, audit trail).

What Success Looks Like (First 6–12 Months)

  • Every new hire experiences a consistent, well-organized onboarding process with clear checklists and ownership.

  • Hiring processes are structured, documented, and measurable; candidate communication is timely and professional.

  • HRIS, employee records, and core policies are accurate, consistent, and audit-ready.

  • People-related evidence for SOC 2/HIPAA and payer/partner due diligence is organized and easy to produce.

  • Managers feel supported with practical HR tools and coaching, and leadership has improved visibility into people and compliance metrics.

  • Invoices are issued on time and accurately against contract/SOW terms with minimal rework or disputes.

  • AR is actively managed with a consistent cadence; leadership has weekly visibility into aging, at-risk accounts, and expected cash timing.

  • Past-due balances are reduced through structured follow-up and escalation, and billing records are clean, current, and easy to audit.

Compensation & Benefits

We offer a competitive compensation package that includes:

  • Competitive base salary commensurate with experience.

  • Performance-based bonus opportunity.

  • Health, dental, vision, and other standard benefits.

  • A flexible, hybrid remote work environment in Atlanta and Delray Beach areas with a mission-driven team.  Additional remote options may be available.