OVERVIEW:

We are seeking a Product Manager that is passionate about growing and developing products that make conversational AI a hirable asset for any department. A successful PM at Satisfi Labs is curious, organized, analytical, and always looking to positively impact the user experience and customer journey.  You will be responsible for collaborating with internal and external stakeholders to gather and prioritize product and customer requirements, define the product vision, and work closely with engineering, to deliver winning products. The Product Manager must be able to handle multiple work streams at the same time. Effectiveness in this role requires the ability to clearly communicate verbally and in writing product development and go-to-market plans. 

This position reports to the CMO/Head of Product. 

 

RESPONSIBILITIES: 

  • Own and define product use cases, feature objectives, business requirements, and success criteria for a given portfolio of products.
  • Manage and execute against the product roadmap within your given categories. 
  • Work closely with project management, product design, and engineers to establish product management process and to achieve milestone deliverables. 
  • Own effective rollout and adoption of products within a given portfolio. 
  • Operate as an advocate for the end-user. Communicate directly with customers and users, to gather insights and requirements, and validate hypotheses for new ideas.
  • Work with the head of product to perform competitive market analysis, market segmentation, and identify new feature opportunities for products within one’s portfolio.
  • Develop internal training presentations and external material for sales and support. Write client-facing documentation as part of product launch and adoption plan.
  • Monitor, analyze, and report key performance indicators to determine how well products perform in the market, how it is tracking to the product category’s strategy, and how it contributes to the overall portfolio mix.
  • Communicate concise and regular status to internal and external stakeholders.
  • Individual PM success will be measured on product outcomes such as the revenue generated, contribution to total usage metrics, and overall adoption of new features and enhancements within one’s product portfolio.


REQUIREMENTS:

  • 3+ years of product management experience.
  • Ability to grasp and translate market/customer problems and opportunities to a set of clearly articulated product requirements.
  • A proven ability to drive a product from inception to fruition in a self-reliant way.
  • Be data-driven and have strong analytical abilities. 
  • Outstanding communication management skills.
  • Confident professional personality with ap mentality.
  • Excellent escalation skills that lead to quick resolution of critical issues.
  • Passionate about building great experiences.


BONUS:

  • B2B and start-up experience are a plus.
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