About the Role
The Onboarding Strategist, Supplier Operations will be responsible for the onboarding and ongoing support of Labviva Suppliers. This role will work with new and existing suppliers to ensure vendor needs are met. Not only will the role handle the day-to-day operations of our suppliers, but it will run point on certain Supplier Accounts. This role will require regular check ins on expected updates/price files and maintain supplier reporting metrics to monitor for growth or areas of improvement. Key elements of this role are: Reporting & Analytics, communication of statuses to Account Managers and Success Teams and ongoing documentation of process or status for our buyers. It will also encompass investigative work to troubleshoot and resolve issues as they arise and escalate to the proper team for resolution when needed.
To succeed in this position, candidates should have exceptional communication and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.
How You Will Contribute
Have proven Reporting and Analytic Skills – Ongoing Reporting in many areas will be critical to success.
Ensure the timely and successful delivery of our solutions according to supplier needs and objectives.
Ability to work cross functionally as this role works closely with Supplier Account Managers and Success Managers.
Assist with challenging supplier requests or issue escalations as needed.
Ability to troubleshoot issues quickly and thoroughly
Regularly look at process, procedures, documentation etc. and find ways to improve processes both internally and externally that will better support our suppliers or internal clients.
What You Bring to the Team
The ideal candidate should be a self-starter who is excited about the opportunity to work for a high-growth company. The candidate should have…
3-4 years experience in a Client Facing Account Manager type role
Proven track record of managing your own accounts with the ability to juggle multiple accounts at once.
Must have experience with MSOffice - Word, Excel, PowerPoint, Outlook
Must be at least familiar with JIRA and CRM solutions
Experience working at Start Ups a plus
Experience delivering client focused solutions to meet customer needs
Biotech, Pharma or Procurement Experience, a plus
Labviva is on a mission to accelerate the pace of life science research. We are a venture-funded company that acknowledges that the unique contributions of each team member drives our success. We commit to creating a diverse and inclusive workspace where people can make a positive impact. At Labviva we invest in our employees and strongly believe that a culture of respect and support drives success for all involved. We provide a competitive set of benefits including but not limited to healthcare, maternity/paternity leave, and equity.
To ensure that our products and culture continue to incorporate everyone’s perspectives and experience we do not discriminate on the basis of race, religion, national origin, sexual orientation, gender identity or expression, age, disability, marital, veteran status and qualifications protected by discrimination laws.