About the Role
As a Senior Implementation Engineer on the Implementation Team, you will help new and existing Labviva customers drive successful projects to completion. The implementation team is responsible for providing superior implementation and integration services to ensure adaptability of the platform and customer success. You are a fit for the role if you enjoy working on end-to-end solutions in a collaborative environment. Ideally you have experience with e-commerce platforms, database systems, and are comfortable working in a dynamic environment.
How You Will Contribute
Deliver reliable, professional-grade integrations and facilitate other technical interactions during the customer journey
Lead technical discussions with customers throughout project delivery
Collaborate with different groups across Labviva to design and implement integrated solutions for the customer
Manage integrations with third party APIs for handling marketplace order transactions.
Create and maintain documentation to assist in future process improvements
Aid in planning the future for our technologies, providing meaningful inputs and supporting advancement of our platform
Approach the role with an ownership mentality, taking pride in the services we produce
Mentor, support, and learn from other members of the team fostering a culture of inclusiveness and respect.
What You Bring to the Team
The ability to understand and communicate the customer’s business objective to internal team members
The ability to grasp complex situations quickly and solves problems creatively
Strong written and verbal communication skills
Experience With One of More of the Following
Bachelor’s degree in Computer Science, Engineering, or other technical or business-related field.
5+ years of experience in client-facing integrations and/or implementation work (integration, software development, procurement systems, pharmaceutical/life sciences industry)
Adept with system integration using REST/SOAP webservices
Experience implementing solutions in a SaaS-based environment
Experience working with 3rd party software integrations
Experience SAP, Oracle, or other ERP systems
Experience with CXML, Ariba, Coupa, Jaggaer or other eProcurement technologies
Labviva is on a mission to accelerate the pace of life science research. We are a venture-funded company that acknowledges that the unique contributions of each team member drives our success. We commit to creating a diverse and inclusive workspace where people can make a positive impact. At Labviva we invest in our employees and strongly believe that a culture of respect and support drives success for all involved. We provide a competitive set of benefits including but not limited to healthcare, maternity/paternity leave, and equity.
To ensure that our products and culture continue to incorporate everyone’s perspectives and experience we do not discriminate on the basis of race, religion, national origin, sexual orientation, gender identity or expression, age, disability, marital, veteran status and all classifications protected by discrimination laws.