Position Overview

We are seeking a Senior Financial Aid Counselor for Shared Services that will assist in the administration of multi-faceted federal, state and institutional financial aid programs primarily through the determination of financial need and awards while simultaneously counseling parents and students on aid programs consisting of grants, loans, scholarships and work study opportunities. The Senior Financial Aid Counselor will report directly to the Director of Financial Aid for Shared Services and work onsite at our NewSchool of Architecture & Design Campus in San Diego, California.


  • Determine financial need for a caseload of prospective/current undergraduate and graduate students and document information accordingly in financial aid systems.
  • Create offers of financial aid based on current regulations/guidance.
  • Communicate the College’s methodology (internal/external) and the type/level of awards available/offered in support of recruitment and retention efforts.
  • Review all pertinent internal and external data and reports to ensure aid is being processed timely and accurately, including, but not limited to registration reports, ISIRs, and transfer credit evaluations.
  • Re-determine financial need for a caseload of prospective/current undergraduate and graduate students in light of new or changed information not on original applications or due to program changes. Revise offers of financial aid based on professional judgement utilizing institutional policy and guidance set forth from the U.S. Department of Education.
  • Conduct informational presentations and workshops to prospective and current students highlighting and navigating the Financial Aid process.
  • Perform regular file reviews to ensure compliance with institutional, state, and federal regulations; adjust student aid packages and funds based on changes to students’ enrollment statuses.
  • Exercise discretion and demonstrate strong professional judgment when making decisions in special or complex circumstances; seek assistance from the Director and, when appropriate, provide recommendations to best resolve these cases.
  • Remain current on all institutional, state, and federal regulations; participate in regular training and professional development on best practices to ensure compliance.
  • Represent the Office of Financial Aid at the College events, workshops, and presentations including Open Houses, Accepted Students’ Days, student registration events, and orientations.
  • Participate as appropriate in systems/procedures planning and management
  • Assist the Financial Aid department with other projects and assignments as needed.


  • Bachelor’s degree required.
  • 2-4 years of experience working in financial aid department.
  • Knowledge of financial aid management systems and/or student information systems, CampusNexus preferred.
  • Strong interpersonal skills, including the ability to cultivate and manage relationships with students and their families.
  • Must demonstrate strong verbal and written communication skills.
  • Must be detail-oriented and organized with the ability to self-manage multiple projects while working under deadlines in a constantly changing, fast-paced environment.
  • Bilingual language is a plus.

Working Conditions

  • Sedentary work. Exerting up to 10 to 15 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Stooping and bending the body downward and forward.
  • Normal office conditions. Must be available to work a flexible schedule.
  • Located onsite at NewSchool of Architecture & Design, 1249 F Street, San Diego, CA 92101. Daily commute to campus required. 

Benefits and Perks

  • Medical, Vision, and Dental
  • Life, AD&D, Short, and Long-Term Disability
  • Paid Vacation Time, Personal Time, Floating Holiday, Sick Time, and Holidays

Pre-Hire Process

  • Must be authorized to work in the United States
  • Ambow Education USA does not provide employment sponsorship

About Ambow Education USA

Ambow Education USA has a mission to redefine the way higher education operates and services its community. Formed in 2020 following the acquisition of Bay State College (Boston) in 2017 and NewSchool of Architecture & Design (San Diego) in 2020, Ambow Education plays an integral part in the delivery of critical services to students, faculty, and staff.

The ever-changing landscape of higher education provides great opportunities to seek better ways to serve students, faculty, and staff. Ambow Education USA Shared Service is pursuing such opportunities to engage educational leaders from varied disciplines for their visionary, innovative, and strategic thinking to build a best-in-class shared service organization. Our goal is to deliver cost-effective operational services, first-class customer/user experiences and valuable insight into business performance.

Ambow Education Inc is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy, and pregnancy-related conditions, or any other characteristic protected by law.

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