Position Title: Donor Relations Assistant
Department: Development
Reports To: Director of Development Operations and Donor Relations, Julia Soto
Direct Reports: None
Type: Temporary; part-time; non-exempt
Schedule: Standard weekday office hours with the occasional evening/weekend shift based on programming; January – May, 2025
Location: Music Hall at Fair Park, Dallas, TX
Work From Home Eligibility: Infrequent: in-person at the worksite, with limited remote opportunities at supervisor’s discretion
Compensation: $16.50 per hour for 20-29 hours per week; paid weekly
Desired Hire Date: December 9, 2024
Desired Start Date: January 6, 2025
Desired End Date: May, 2025
Position Summary:
The donor relations assistant supports the Broadway Dallas development team in the successful and efficient servicing of all annual fund (CenterStage) donors during one of the most exciting and busiest times of the theater season. When the new Broadway series is announced, our ever-growing donor base renews their season subscriptions and makes requests to upgrade their seats and benefits. Working within the organization’s Raiser’s Edge and Archtics software (CRM) software and in direct phone and email communication with donors giving $1,000 or more, this position plays a vital role, supplementing the work of the annual fund (CenterStage) concierge in helping to achieve a high donor retention rate, critical to the success of Broadway Dallas’ fundraising growth. The donor relations assistant is at ease working in a fast-paced arts environment while simultaneously providing attentive customer service with a strong attention to detail. The donor relations assistant enjoys relating to people from varying educational, cultural, and socio-economic backgrounds.
This position requires regular on-site work in and around the Music Hall at Fair Park. Familiarity with Fair Park and its surrounding neighborhoods is strongly preferred.
Responsibilities include but are not limited to:
· Assist the CenterStage concierge in maintaining consistent and punctual coverage of the annual fund (CenterStage) membership phone and email hotlines during published hours of availability
· Answer inquiries in real time to fulfill donor benefits such as ticket purchases, exchanges, donations, upgrades, parking passes, food and beverage vouchers, and more
· Clearly, accurately, and efficiently communicates with donors in-person, over the phone, and via email the applicable benefits, procedures, and policies of the annual fund (Center-Stage) program while providing stellar customer service
· Communicates effectively the necessary information related to a ticket transaction, and accurately completes it in a timely manner. This information may include pricing, seating location, ticketing policies, parking questions and general information
· During season renewal and upgrade campaign assist patrons over the phone and via email with completing their renewal invoice, servicing additional ticket orders and an-swering questions regarding pricing, show schedules and upgrade opportunities
· Documents contact information and details of donor interactions and shares information, as appropriate with development team members
· Performs all other tasks and duties as assigned
Requirements:
· High school diploma or equivalent
· One year of associate or other entry-level experience in nonprofit fundraising
· Demonstrated clear verbal and written communication skills
· Demonstrated reliability, punctuality, and ability to complete assigned tasks
· Demonstrated fluency in common computer software including Microsoft Office applications
· Access to consistent method of transport to/from the Music Hall at Fair Park and other designated work locations (venues, off-site event/meeting sites, etc.)
Preferred Skills/Qualifications:
· Associate’s degree or higher
· Demonstrated familiarity with basic reporting and transacting in Archtics and Raiser’s Edge including ticket sales/exchanges, credit card processing, communications, and end-of-day/drawer reporting
· One year or more experience in a $5mil budget or higher nonprofit arts organization
· Demonstrated appreciation of musical theatre or the performing arts in general
Working Conditions:
· Regular office environment
· Prolonged periods sitting at a desk and working on a computer
· Must be able to safely lift and maneuver up to 15 pounds at time
Benefits:
· Employee Assistance Program (EAP)
· Safe workplace and anti-harassment policies
· Various professional development and networking opportunities
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Broadway Dallas is committed to a diverse and inclusive workplace, so applicants excited about this role but whose experience doesn’t align perfectly with every qualification are encouraged to apply.
About Broadway Dallas:
The non-profit Broadway Dallas has presented the best of Broadway touring productions to North Texas audiences since 1941. Located in the historic Music Hall at Fair Park, Broadway Dallas promotes excellence in live musical theatre with year-round performances for diverse audiences of all ages, impacting the lives of children and families through education and community outreach programs, while enriching the cultural landscape of North Texas and the Southwest Region. As a 501(c)(3) non-profit organization, Broadway Dallas relies on a variety of funding sources to offer affordable ticket prices, preserve the beautiful historic theatre, educate young audiences and develop impactful community programs. Broadway Dallas is an equal opportunity employer. Broadway Dallas will not unlawfully discriminate on the basis of age, race, gender, national origin, religion, disability, or any other category protected by federal, state or local law. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits and transfer.
Disclaimer:
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
The employer retains the right to change or assign other duties to this position.