Ticketing Services Associate

Position: Ticketing Services Associate

Department: Marketing & Patron Experience

Reports To: Senior Ticketing Services Manager, TJ Micallef

Direct Reports: None

Type: Part-Time, Non-Exempt

Compensation: $15.90 per hour with up to 28 hours per week

Schedule: Mostly nights and weekends based on availability and event schedules

Location: Music Hall at Fair Park; Occasional Work at Winspear Opera House

Desired Start Date: April 15, 2024

Position Summary:

Be a part of one of Dallas’ leading non-profit arts organizations! As primary patron-facing representatives for all ticketed events. Ticketing Services Associates are responsible for providing outstanding sales and customer service to all Broadway Dallas patrons. Associates regularly interact with patrons over the phone, written communication, and in-person. They account for all ticket transactions, communicate ticketing policies, and offer information about all events in the Music Hall to assist patrons in buying decisions.

This position requires regular on-site work in and around the Music Hall at Fair Park based on event schedules. No remote work is anticipated in this role. Familiarity with Fair Park and its surrounding neighborhoods is strongly preferred.

Responsibilities include but are not limited to:

Provide outstanding customer service to patrons in person, over the phone, and written email/chat/text communication
Communicate information that may include seating location, ticketing policies, parking questions and general information
Conduct ticket transactions using Archtics, TM1, and Ticketmaster Host ticketing software
Process cash and credit card transactions
Balance cash and credit card batches with payments processed each day
Promote up sell opportunities such as additional shows, valet parking and dining
Accurately and efficiently input and update patron information into the patron database
Assist patrons in completing season subscription renewals as well as associated additional ticket purchases and upgrades

Requirements:

High school diploma or equivalent
Demonstrated reliability, punctuality, and ability to complete assigned tasks
Demonstrated clear and concise written and verbal communications skills
Access to consistent method of transport to/from the Music Hall at Fair Park and the AT&T Performing Arts Center
Demonstrated fluency in common computer software including Microsoft applications
Ability to work weekends, evenings, and holidays
Exceptional communication and listening skills
Demonstrated basic business math skills including experience handling money and making change
Professional demeanor and appearance

Physical Demands/Work Environment:

Remain in a fixed position for several hours at a time
Lift/manipulate objects up to 25 pounds
Hear and understand patron questions/prompts through a headset and in-person and respond verbally in an audible, clear, and polite tone in an environment with several other simultaneous conversations

Preferred Skills:

Familiarity transacting and reporting in Ticketmaster Host events and TM1
Experience in cash handling policies and procedures
Experience in box office/ticketing work
Spanish or other language fluency

Benefits

Flexible working hours
Professional development opportunities, including seminars on topics such as Equity, Diversity, Inclusion, & Access (EDIA), emergency preparedness, and safe space training
Occasional access to complimentary and discounted tickets to Music Hall events as well as other arts organizations
Drug/Alcohol free and safe workplace, and anti-harassment policies

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Broadway Dallas is committed to a diverse and inclusive workplace, so applicants excited about this role but whose experience doesn’t align perfectly with every qualification are encouraged to apply.

About Broadway Dallas

The non-profit Broadway Dallas has presented the best of Broadway touring productions to North Texas audiences since 1941. Located in the historic Music Hall at Fair Park, Broadway Dallas promotes excellence in live musical theatre with year-round performances for diverse audiences of all ages, impacting the lives of children and families through education and community outreach programs, while enriching the cultural landscape of North Texas and the Southwest Region. As a 501(c)(3) non-profit organization, Broadway Dallas relies on a variety of funding sources to offer affordable ticket prices, preserve the beautiful historic theatre, educate young audiences, and develop impactful community programs.

Broadway Dallas does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, sub-contractors, vendors, and clients.

Apply for this job

First name

Last name

Email address

Location

Phone number

Resume

Attach resume

Attach another file

Attach file

We invite you to complete the optional self-identification questions below used for compliance with government regulations and record-keeping guidelines. Any self-identification information provided will not be considered in the selection process.

GENDER

VETERAN STATUS Learn more about veteran statuses

If you believe you belong to any of the categories of protected veterans listed below, please indicate by selecting the appropriate category(ies). The hiring employer is subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA) and requests this information in order to measure the effectiveness of the outreach and positive recruitment efforts it undertakes pursuant to VEVRAA.

DISABILITY STATUS Learn more about disability statuses

We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.