Position Title:               Venue Driver

Department:                 Marketing & Patron Experience

Reports To:                    Bailey Bryant, Event Manager

Direct Reports:             None

Type:                               Part-Time

Compensation:             $16.50 per hour; scheduled hours per week vary based on availability and event schedules

Schedule:                       Tuesday – Sunday Evening Shifts

                                         4:30pm-  11:30pm; Saturday and Sunday Day                                           Shifts 10:30am-4:30pm

Location:                        On-Site in the Music Hall at Fair Park

Desired Start:               November 18, 2024 (applicant must available for November 18th 5pm training at the Music Hall)

 

Position Summary:  

Be among the first to welcome Music Hall visitors as they arrive at Fair Park! This part-time position joins dozens of “front of house” team members who ensure the comfort, convenience, safety, and security of patrons during their visit to the Music Hall. Venue drivers welcome and assists patrons in getting from adjacent Fair Park parking lots to the Music Hall and back to their vehicles at the end of each ticketed event. These events include approximately 15 eight-performance weeks of touring Broadway programming plus concerts, comedy, dance, and dozens of other special events throughout the year.

 

While overseen by the Event Manager, this role will be cross trained in health, safety, and security procedures in addition to their core customer service training and responsibilities. Drivers will ensure that all patrons have a safe and positive experience during all interactions between themselves and the patrons. This individual will remind patrons of the venue prohibited items policy, as well as other safety and security measures in place. They will also be available to effectively and politely assist those patrons who may need additional assistance.

 

This position requires regular on-site work in and around the Music Hall at Fair Park based on event schedules. No remote work is anticipated in this role. Familiarity with Fair Park and its surrounding neighborhoods is strongly preferred.

 

Responsibilities include but are not limited to: 

•       Greet patrons in a friendly manner and offer assistance

•       Verbally communicate Fair Park highlights, event details, and upcoming Music Hall programming

•       Escort patrons and staff to their destination via 29-person passenger shuttle or 12-person electric carts

•       Use of a radio for communication and emergency purposes

•       Assist guests with varying needs, including wheelchair or mobility assistance

•       Observe all workplace safety laws/guidelines

•       Be responsible for keeping vehicles clean, presentable, and damage-free at all times

•       Conduct vehicle inspections for safety, damage, proper function, and misplaced items

•       Clean and dry patron seating areas and other portions of the vehicle between passenger trips as necessary

 

Requirements 

    • Availability to work nights, weekends and occasional holidays
    • availability to work at least 20% of all scheduled events—approximately three performance shifts per two-week engagement
    • Must be 18 years of age or older and hold a valid class C Texas State Driver’s License
    • Have previous experience transporting guests in a motor vehicle
    • Subject to a driving record review from the past 12 months
    • Have reliable means of transportation to and from the Music Hall 
    • Willingness to work in outdoor conditions with differing lighting conditions and all types of weather
    • Familiarity with walkie-talkie/radio technology and etiquette
    • Demonstrated ability to assist people in and out of vehicles, including but not limited to assisting with mobility devices
    • Demonstrated punctuality and reliability in scheduling and directed tasks 
    • Demonstrated professional and courteous manner and communication style
    • Demonstrated ability to follow oral and written instructions 
    • Familiarity with and consistent access to basic computer hardware and software including ability to use a laptop and smartphone/tablet, checking email/workplace messaging/scheduling software, etc.
    • Complete customary and routine customer service and other training as assigned

 

 

Preferred Skills/Qualifications:  

  • High school diploma or equivalent 
  • Bilingual
  • Customer service experience 
  • Demonstrated appreciation for live theatre/performing arts

 

Benefits:  

  • Employee assistance program  
  • Drug/Alcohol free and safe workplace, and anti-harassment policies  
  • Professional development opportunities, including seminars on topics such as Equity, Diversity, Inclusion, & Access (EDIA), emergency preparedness, and safe space training
  • Occasional access to complimentary and discounted tickets to Music Hall events as well as other arts organizations

 

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Broadway Dallas is committed to a diverse and inclusive workplace, so applicants excited about this role but whose experience doesn’t align perfectly with every qualification are encouraged to apply.

 

About Broadway Dallas

The non-profit Broadway Dallas has presented the best of Broadway touring productions to North Texas audiences since 1941. Located in the historic Music Hall at Fair Park, Broadway Dallas promotes excellence in live musical theatre with year-round performances for diverse audiences of all ages, impacting the lives of children and families through education and community outreach programs, while enriching the cultural landscape of North Texas and the Southwest Region. As a 501(c)(3) non-profit organization, Broadway Dallas relies on a variety of funding sources to offer affordable ticket prices, preserve the beautiful historic theatre, educate young audiences, and develop impactful community programs.

 

Broadway Dallas does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, sub-contractors, vendors, and clients.