Responsibilities include but are not limited to:  

• Greet patrons in a friendly manner and offer assistance 

• Verbally communicate Fair Park highlights, event details, and upcoming Music Hall programming  

• Escort patrons and staff to their designated Fair Park destination via a 29-person passenger shuttle or lower passenger capacity electric carts.  

• Use a radio for communication and emergency purposes 

• Assist guests with varying needs, including wheelchair or mobility assistance 

• Observe all workplace safety laws/guidelines including Fair Park speed limits and regulations 

• Be responsible for keeping vehicles clean, presentable, and damage-free at all times 

• Conduct daily vehicle inspections for safety, damage, proper function, and misplaced items 

• Clean and dry patron seating areas and other portions of the vehicle between passenger trips as necessary 

• Report all vehicle issues immediately via the appropriate channels 

• Strictly enforce all safety and customer service policies, and escalate to Senior Event Manager as needed 

• Perform occasional light maintenance to vehicles based on individual employee’s skills 

Requirements:  

• Access to consistent method of transport to/from the Music Hall at Fair Park and other designated work locations (venues, off-site event/meeting sites, etc.) 

• Must be 18 years of age or older and hold a valid class C Texas State Driver’s License. 

• Have previous experience transporting guests in a motor vehicle 

• Subject to a yearly driving record review from the past 12 months 

• Availability to work nights, weekends, and occasional holidays 

• Availability to work at least 20% of all event shifts—approximately three performance shifts per two-week engagement 

• Familiarity with walkie-talkie/radio technology and etiquette 

• Demonstrated ability to assist people in and out of vehicles, including but not limited to assisting with mobility devices 

• Demonstrated punctuality and reliability in scheduling and directed tasks  

• Demonstrated professional and courteous manner and communication style 

• Demonstrated ability to follow oral and written instructions  

• Familiarity with, and consistent access to, basic computer hardware and software including ability to use a laptop and smartphone/tablet, checking email/workplace messaging/scheduling software, etc. 

Preferred Skills/Qualifications:   

• High school diploma or equivalent  

• Possess a CDL license with passenger endorsement 

• Fluency in another spoken language or ASL 

• Customer service experience  

• Demonstrated appreciation of musical theatre or the performing arts in general 

Working Conditions: 

• Rare office tasks and computer work 

• Must be able to traverse the Music Hall and surrounding Fair Park areas multiple times in one shift/day 

• Must be able to hear and understand patron questions/prompts through a headset and in-person and respond verbally in an audible, clear, and polite tone in an environment with several other simultaneous conversations 

• Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, ascend/descend stairs, stand, sit, bend, and walk for extended periods of time 

• While performing the duties of this job, the employee may be exposed to a variety of extreme outside weather, temperature, and lighting conditions 

Benefits 

• Flexible working hours – evening and weekend shifts available 

• Professional development opportunities, including seminars on topics such as Equity, Diversity, Inclusion, & Access (EDIA), emergency preparedness, and safe space training 

• Occasional access to complimentary and discounted tickets to Music Hall events as well as other arts organizations 

• Drug/Alcohol free and safe workplace, and anti-harassment policies 
   

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Broadway Dallas is committed to a diverse and inclusive workplace, so applicants excited about this role but whose experience doesn’t align perfectly with every qualification are encouraged to apply. 

About Broadway Dallas  

The non-profit Broadway Dallas has presented the best of Broadway touring productions to North Texas audiences since 1941. Located in the historic Music Hall at Fair Park, Broadway Dallas promotes excellence in live musical theatre with year-round performances for diverse audiences of all ages, impacting the lives of children and families through education and community outreach programs, while enriching the cultural landscape of North Texas and the Southwest Region. As a 501(c)(3) non-profit organization, Broadway Dallas relies on a variety of funding sources to offer affordable ticket prices, preserve the beautiful historic theatre, educate young audiences, and develop impactful community programs.  

Broadway Dallas does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, sub-contractors, vendors, and clients.  

Disclaimer: 

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.  

The Employer retains the right to change or assign other duties to this position.